HelioHost

Hello, My account appears as suspended, is this normal? Le dim. 24 d?c. 2023, 21:29, HelioHost Support a ?crit : > When I got my first HelioHost account I had to stay up until 2am three > nights in a row because I was too slow the first two nights so you won't > get much sympathy from me. When I signed up there was no option to donate > at all so the only way to get an account was to set an alarm for 2am. > Johnny opens at 1am for you so that isn't as bad. We have been thinking > about opening signups at midnight and noon UTC, but that hasn't been > implemented yet. In the meantime you could donate $1 yourself for a Tommy > account, and then reimburse yourself from the non-profit once the bank is > set up. We also can give Tommy accounts for a donation of crypto which is > listed at https://heliohost.org/donate/ > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=58524 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >

i would like eliottmorst.heliohost.us > On Dec 24, 2023, at 3:31?PM, HelioHost Support wrote: > > ? We offer two tlds for free. Would you like to have eliottmorst.helioho.st or eliottmorst.heliohost.us? > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=58515 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ >@heliohost.org>

I would like my domain name changed to eliottmorst > On Dec 23, 2023, at 4:06?PM, HelioHost Support wrote: > > ? Both are possible. If you just want the domain changed, let us know what you want it to be and we'll change it on your existing account. Or, we can reset the account. If we do that, your existing account will be deleted and you'll get an email that will let you sign up again. During that process, you'll have the option to change the domain. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=58515 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ >@heliohost.org>

Username: N/A, Server: N/A, Main Domain: N/A Hello, We are in the process of creating our non-profit association in France and we would like to have a small web hosting. Unfortunately we can't register on Jonnhy in time and our bank accounts are not yet created so we don't even have a dollar to give. Is it possible to get web hosting? Sincerely

Username: em992u, Server: Tommy, Main domain: revealedword.helioho.st is it possible to change my website name or to just completely start over?

Thank you very much! On 23/12/23 05:07PM, HelioHost Support wrote: > Unblocked. > > > > ? > > > > It was for failed SSH/SFTP logins. Please check your credentials. SFTP is only supported using the Plesk username and password (not an email address or additional user). SSH access to a terminal is not allowed. > > > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=58484 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/

93.113.98.221 On 23/12/22 09:14PM, HelioHost Support wrote: > It sounds like you may have gotten blocked in the firewall. Can you go to?https://heliohost.org/ip.php?and then let us know the number that you see there? > > > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=58484 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/

Hello, Thank you. When trying to do the password reset it keeps saying: The connection has timed out An error occurred during a connection to tommy2.heliohost.org. Thank you for all your help! Best regards, Daniel Gustafsson On 23/12/22 04:09AM, HelioHost Support wrote: > I already deleted the 800 MB of backups. I have sent you a password reset email to the email address that you created this account with. Keep in mind that it is not whatever email address you're sending these support requests from otherwise your username would have been posted on the first email. Let us know if you still can't login after resetting your password. > > > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=58484 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/

Hello, Thank you for this. I was not aware of the incremental backup. I will try to adjust that ASAP. Thank you for investigating this. I cannot access Plesk still though. Are you able to help me my deleting all the backup data? Perhaps this will help. Thank you very much! Best regards, Daniel Gustafsson On 23/12/21 06:04PM, HelioHost Support wrote: > You had like 50 incremental backups which were taking up almost 800 MB of your 1000 MB limit. You have to keep in mind that your backups count towards your total disk usage, and if you don't delete them occasionally you will get suspended eventually. You can also download the backups and keep them on your personal computer if you don't want to delete them. Can you login now? > > > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=58484 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/

Username: N/A, Server: N/A, Main Domain: N/A Hello, I have not been able to access my website the last weeks or so. Sometimes I can log in to the Plesk, but most of the time it times out. What can I do. Thank you so much! username: daniegusa website: swedishmissionaries.helioho.st Best regards, Daniel Gustafsson

Username: yumi, Server: Tommy, Main domain: kurumibot.xyz I'd like to reset my account with username "yumi".

Is it possible to send it to the Robin one? That would be most efficient. Kind regards, Robin > > On 18 Dec 2023 at 02:32, HelioHost Support wrote: > > You registered the account novafox under the email address for Filip actually, and your invite was sent on 2022-10-06. Would you like it resent to Filip again, or the Robin one you listed? > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=58349 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >

If the email address is robin.ledoux@telenet.be I should have access to it. I did not receive a Plesk transfer mail however. Kind regards, Robin > > On 17 Dec 2023 at 19:27, HelioHost Support wrote: > > The email we have on record is telenet.be. You no longer have access to this email address? > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=58349 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >

Username: N/A, Server: N/A, Main Domain: N/A Dear, I am sending this mail as I have not received a Plesk transfer mail for my Heliohost account with username novafox2. It is likely so that the email of my account needs to be changed as the previous email is no longer valid. Thank you in advance for your assistance. Kind regards, Robin Heliohost user

Those failed. With certificate error. On Sun, Dec 17, 2023, 07:54 HelioHost Support wrote: > It doesn't cover every domain on your account, you need to issue one for > each domain and subdomain you have. The webmail can be secured by checking > the secure webmail option when issuing the certificate. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=58306 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >

I tried by it. But it doesn't work for webmail, www and for subdomains. On Sun, Dec 17, 2023, 07:11 HelioHost Support wrote: > You can install free Let's Encrypt SSL certificates yourself by logging > in, continuing to Plesk, selecting Websites & Domains from the left menu, > then click SSL/TLS Certificates. There are some paid options, but at the > bottom click Let's Encrypt. Make sure you don't check the willdcard SSL > button because it isn't supported yet. Let us know if you still can't > figure it out and we can give you even more detailed instructions. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=58306 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >

Username: bawanthabe, Server: Tommy, Main domain: ppblk.space Hey admin. I wanna add let's encrypt ssl certificate to my domain and to the sub domains. Main domain is ppblk.space Please add Security also to the webmail. Can you do it fast !

VPS number: 33, VPS ID: 517 Hi there HelioHost! I'm new in the world of VPS'. I'm familiar with shared hosting and cPanel. Could I please request Plesk be installed on my VPS on my behalf and any helpful tips or pointers you have to getting started. I have a few domains which I would like to point to Heliohost. Will I need to install a webserver myself? Thank you for your help! Kind regards, Yigal Baruch metaphysical@tutamail.com 8 Dec 2023, 03:47 by support@heliohost.org: > > > Hey Yigalbaruch, > > Please find details of the VPS below: > > Username: yigalbaruch > Password: > IPv4: 64.71.153.11 > IPv6: 2001:470:1:1ee::33 > SSH Port: 22 > Memory: 2 GB > CPUs: 2 > Storage: 50 GB > OS: Ubuntu22 > Domain: vps33.heliohost.us > > If you want to run something as root, use "sudo " to run a single command or "sudo su" to switch to root using your password. > > All of the latest updates are done and everything should be good to go. Let us know if you'd like another free something.heliohost.us domain pointed at your VPS. You can host any domain you want by setting the domain's A record to the ipv4, and an AAAA record for the ipv6 listed above. > > If you have any questions don't hesitate to ask. You can reply to this email, post on the forums https://helionet.org/ or discord https://heliohost.org/chat/ with VPS questions. > Login To VPS Dashboard > > > > > > > ? 2005-2023 Helio Networks. All rights reserved. > | > > > Unsubscribe > >

My developer fixed the problem so by the time you checked it was working. The developer said: "have to change urls from http to https and re zip them" and also he has to "change the urls in app zip file" to match the change. So please keep this information said so next time you get a customer asking for help you can tell him what is needed. But a developer is needed for this kind of thing. On Sun, 10 Dec 2023, 9:56 pm HelioHost Support, wrote: > SSL is working on your domain already (though it is Lets Encrypt). We have > no real experience with the paid offerings for SSL as Plesk's partners > provides those, not us, and you're the first person we know of to ever > actually buy one. You would need to reach out to PositiveSSL for assistance > with this issue. Usually commercial CAs provide you with a certificate and > key file you upload into Plesk and assign to your domain. Once you assign a > certificate, it takes up to 2 hours for it to start working, and you may > need to clear your cache as well once the 2 hours have passed. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=58083 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >

Do I have more than 1 domain? All I saw is that in the SSL page. There I bought the $9 plan. Here is screenshot of email, Image Attached. On Sun, 10 Dec 2023, 12:56 pm HelioHost Support, wrote: > Are you sure that the certificate is installed for your domain? It's > showing the Plesk Self-Signed certificate. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=58083 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >

My domain is superlearner2627.helioho.st I've just bought a PositiveSSL plan for HTTPS. But it is still not showing after hours. My PositiveSSL number is 434801384 On Sat, 9 Dec 2023, 11:20 pm HelioHost Support, wrote: > What's your domain? > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=58083 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >

Username: N/A, Server: N/A, Main Domain: N/A My chrome app got rejected by google because they don't reconize its SSL certificate. How do I resolve this?

I added them On Fri, Dec 8, 2023, 22:34 HelioHost Support wrote: > And the AAAA record to 2001:470:1:1ee::2002 > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=58017 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >

Okay thank you again On Fri, Dec 8, 2023, 22:23 HelioHost Support wrote: > it should be coming soon. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=58017 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >

Okay. Is that day near. Thank you for your assist for me. And I also care to join you guys. How to that ? On Fri, Dec 8, 2023, 22:10 HelioHost Support wrote: > This will be implemented in the future > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=58017 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >