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Everything posted by HelioHost
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[HH#748028] Issue with my new domain 64guitaracademy.com
HelioHost replied to HelioHost's topic in Email Support
I just changed the name servers so it should be back to Heliohost? On Saturday, May 17, 2025 at 03:18:55 PM EDT, HelioHost Support wrote: DNS propagation for that domain hasn't completed yet:?https://dnschecker.org/#NS/64guitaracademy.com?I?see a mix of us and GoDaddy on this report. Until everything has updated, the site is not going to work properly. DNS propagation often takes several hours, and in extreme cases can take up to 2 days. You may view the status of your ticket by visiting: https://helionet.org/index/index.php?showtopic=64460 Thank you, HelioHost support https://heliohost.org/ https://helionet.org/ -
[HH#748028] Issue with my new domain 64guitaracademy.com
HelioHost replied to HelioHost's topic in Email Support
I changed the DNS back because the site is broken. Right now it's pointing to GoDaddy. If I can fix the issues with Heliohost, I can point the DNS back to Heliohost.? On Saturday, May 17, 2025 at 03:18:55 PM EDT, HelioHost Support wrote: DNS propagation for that domain hasn't completed yet:?https://dnschecker.org/#NS/64guitaracademy.com?I?see a mix of us and GoDaddy on this report. Until everything has updated, the site is not going to work properly. DNS propagation often takes several hours, and in extreme cases can take up to 2 days. You may view the status of your ticket by visiting: https://helionet.org/index/index.php?showtopic=64460 Thank you, HelioHost support https://heliohost.org/ https://helionet.org/ -
Username: gsharat, Server: Morty, Main domain: moonshots.biz Hello there,? I am having some issues with my newly added domain?64guitaracademy.com?Can someone please look into it? Maybe it's just missing .htaccess?Please don't delete or touch my other domains on the account.? Thanks,Sharat?
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Username: davidhinkley, Server: Tommy, Main domain: davidhinkley.helioho.st I can't use it and that's not my choice. On Fri, May 16, 2025 at 12:11?AM HelioHost wrote: > [image: HelioHost | Community powered free hosting for everyone.] > > Hey Davidhinkley, > > It's been a while since we've seen you. Are you still using your hosting > account? The last time you logged in was 2025-04-18. In order to keep your > website active you must log into your control panel at least once every 30 > days. > > If you wish to continue using your hosting plan you will need to log in by > clicking the link below. Next, provide your email and password in the box > and click log in to access your dashboard. If you don't log in sometime in > the next few days your website will be replaced with a inactive page. > > Our apologies for requiring you to log in to your account to continue > using it. We understand that once you get your website perfected there is > little reason to view your control panel anymore, but if we didn't have a > way of determing which accounts were abandoned our servers would quickly > become even more overloaded than they already are. > > We have recently released a new server named Morty that doesn't have the > requirement to login every 30 days to keep your account active that you may > be interested in. You can take a look at your upgrade options after logging > in with the button below. > Login Now > [image: Twitter] [image: Facebook] > [image: Phone Number] > [image: Support Forum] [image: > Email] > ? 2005-2025 Helio Networks. All rights reserved. | Unsubscribe > >
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[HH#813997] Your domain should start working in about ...
HelioHost replied to HelioHost's topic in Email Support
I cleared the browser cache but still I get the counting down page. What do you suggest to do now? Regards, Webmaster On 16/05/2025 16:53, HelioHost Support wrote: > The very first troubleshooting suggestion on the queued page you're > talking about lists "Clear your browser cache". Let us know if you > there is a better way to explain that. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=64450 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > -
Username: webmast1, Server: Tommy, Main domain: np-webdesign.heliohost.org Hello, What's happening with my website slovenskycuvac.tk ? It shows all the time "Your domain should start working in about xx hours xx min" and it's counting down. When the time is over, it restart from 2 hour and restart counting down. Is it possible to check this and to make my website visible again. Hoping for a fast repair. Thanks in advance Webmaster
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I have renewed it, I still do not know what the problem was. After I tried to use stripe, I somehow got an internal server error multiple times, so I tried PayPal again and it worked for some reason. Thanks ________________________________
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Hello, could you send me a Stripe link? I have determined that PayPal is the issue, as the charges do not show as declined or at all on my statement. Thanks! ________________________________
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You should probably take my VPS down, it might be a while before I get this resolved. ________________________________
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It is fine if it is down, I am actively working on resolving it ________________________________
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It is an issue with my card, I am actively trying to resolve it. ________________________________
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VPS number: 107, VPS ID: 683 Hello, I would like to downgrade my VPS if that is possible. I would like to downgrade only memory to where the price is around $23 a month. Thanks ________________________________ From: HelioHost Sent: Monday, May 12, 2025 10:58 AM To: samsteashop@outlook.com Subject: HelioHost VPS Late Payment [HelioHost | Community powered free hosting for everyone.] [https://heliohost.org/images/mail/namecheap.png] [https://heliohost.org/images/mail/calendar.png] Hey Datadecayvps, Your VPS payment of $32.00 USD is 5 days overdue. Please try to make a new payment within the next 24 hours. You can do so with the link below. Let us know if you face any issues or have any questions regarding this. Renew VPS [https://heliohost.org/images/mail/email_footer_600x67.png] [Twitter] [Facebook] [Phone Number] [Support Forum] [Email] ? 2005-2025 Helio Networks. All rights reserved. | Unsubscribe
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Username: djnjd09, Server: Johnny, Main domain: phantomexploits.heliohost.org Hello, my account is full of websites I no longer use. I was wondering if it would be possible to wipe my account clean, including the subdomain, and start fresh entirely. My username is Djnjd09, let me know if you need any other credentials and if this is even possible.
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> Then i dont get it how to host my files and add my domain? There are manu > adds and i cant finde it and does my subscription support SSL serrificate? >
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I dont like ?use ticket? so these is reason why i dont want to use youre host anymore
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Username: acmerti22, Server: Tommy, Main domain: analogtech.ge i want to back my money. your host its not suitable for me so i want back my money what i alrady paid. my acc name is acmerti22 and email is gelitashvilisandro5@gmail.com
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Thank you very much for the update, I appreciate it! Best Regards, Troy ________________________________
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Username: N/A, Server: N/A, Main Domain: N/A Your "Johnny" account is getting botted and claimed by bot account(s)
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Username: pieterkeeve, Server: Tommy, Main domain: pieterkeeve.com Hi The screenshot I was referring in previous email is attached on this email. I tried to access my website that is hosted on your server. And I only get the display of the screenshot, not my actual website content. What is wrong? And how can it be fixed? My website is: https://pieterkeeve.com
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Username: pieterkeeve, Server: Tommy, Main domain: pieterkeeve.com Hi, When I try to access my website with https://pieterkeeve.com it doesn't work. It only gives the attached screenshot. Can you please advise me what is wrong and why it doesn't display my website? And how can it be fixed? -- *Best regards,Pieter Keeve +27723784048https://pieterkeeve.com/ *
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Hello HelioHost Support, Yeah, I quickly found out how much I enjoy and appreciate the service HelioHost provides. Thank you again for being so accommodating with the flexible payment intervals. Best regards, Troy ________________________________
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That is understandable, thank you for accommodating. Best Regards, Troy ________________________________
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Username: helio7, Server: Johnny, Main domain: king.helioho.st Hi, this is my only account. HelioHost was introduced by an existing user, my partner. Both naturally use the same wifi, laptop and tab every now and then. Best Regards On 2025-05-04 3:04, support@heliohost.org wrote: > [1] > > Hey Helio7, > > We have noticed a new login to your account that may indicate a > violation our Terms of Service. If you didn't read our Terms during the > creation of your account you may do so now by going to > https://heliohost.org/terms/ > > Sometimes this can be triggered erroneously by one of the following: > > ? Multiple family members creating an account from the same internet > connection. > ? Logging in from a school internet connection where another student > also has an account. > ? Logging in from a work internet connection where a coworker also has > an account. > ? Maintaining an account for someone else. > > In the last year, 60% of the accounts we were forced to suspend were > because people didn't read the first line in our Terms of Service and > created more than one account without getting permission in advance. > This applies to both our free Johnny accounts and donor Tommy accounts. > If you'd like to have more than one account you may do so by moving > your accounts to our Morty plan which does not have a limit. > > Since we're a small non-profit organization funded primarily by > donations we don't have a huge budget to purchase an unlimited number > of servers to keep up with the demand for accounts. We turn away > hundreds of people every day who would love to have an account, but we > can't host their website because our servers are so full. We don't > think it's fair for some people to have more than one account, while at > the same time, so many other people aren't able to have an account at > all. > > If you did create more than one account, just let us know which one > you'd like to keep, or explain what the situation is. You can reply to > this email or click the Contact Support button below to let us know how > we can help. Please respond to this within the next 24 hours to avoid > any downtime for your website(s). Thanks. > > Contact Support [2] > > [3] > [4] > [5] > [6] > > (c) 2005-2025 Helio Networks. All rights reserved. | Unsubscribe [7] Links: ------ [1] https://heliohost.org/partners/namecheap/ [2] https://helionet.org/index/forum/45-customer-service/?do=add [3] https://twitter.com/heliohost/ [4] https://www.facebook.com/HelioHost.org/ [5] tel:+1-802-884-3546 [6] https://helionet.org/index/ [7] https://heliohost.org/unsubscribe/?c=329dab44981378724b6ba13f591e9860
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L?m sao t?i b?t ???c c?c subdomain cho t?n mi?n c?a t?i "Secure the wildcard domain (including www and webmail) *.dh74.io.vn Issue of wildcard certificates is not available because no nameservers are specified. To fix the issue, contact your hosting provider. " V?o 17:57 CN, 4 Th5, 2025 Hi?u ??ng ?? vi?t: > L?m sao t?i b?t ???c c?c subdomain cho t?n mi?n c?a t?i > "Secure the wildcard domain (including www and webmail) > *.dh74.io.vn > Issue of wildcard certificates is not available because no nameservers are > specified. To fix the issue, contact your hosting provider. > > " > > V?o 16:58 CN, 4 Th5, 2025 HelioHost Support ?? > vi?t: > >> Your message (Domain) has been assigned the tracking ID [HH#189265]. One >> of our volunteer community members will reply to your email as soon as >> possible. >> >> Please include the string [HH#189265] in the subject of any future email >> regarding this case. You may do that by simply replying to this message. >> >> Please be aware that our system rejects binary attachments. If you are >> submitting a screenshot or attachment please post a link to the file >> instead of attaching it to the email. >> >> You may view the status of your ticket by visiting: >> >> https://helionet.org/index/index.php?showtopic=64327 >> >> Thank you, >> HelioHost Support >> https://heliohost.org/ >> https://helionet.org/ >> >>
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L?m sao t?i b?t ???c c?c subdomain cho t?n mi?n c?a t?i "Secure the wildcard domain (including www and webmail) *.dh74.io.vn Issue of wildcard certificates is not available because no nameservers are specified. To fix the issue, contact your hosting provider. " V?o 16:58 CN, 4 Th5, 2025 HelioHost Support ?? vi?t: > Your message (Domain) has been assigned the tracking ID [HH#189265]. One > of our volunteer community members will reply to your email as soon as > possible. > > Please include the string [HH#189265] in the subject of any future email > regarding this case. You may do that by simply replying to this message. > > Please be aware that our system rejects binary attachments. If you are > submitting a screenshot or attachment please post a link to the file > instead of attaching it to the email. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=64327 > > Thank you, > HelioHost Support > https://heliohost.org/ > https://helionet.org/ > >
