HelioHost

Seriously? This is urgent. On Sat, Oct 30, 2021 at 4:11 PM HelioHost Support wrote: > Your message (No Access to the recently-purchased server.) has been > assigned the tracking ID [HH#552059]. One of our volunteer community > members will reply to your email as soon as possible. > > Please include the string [HH#552059] in the subject of any future email > regarding this case. You may do that by simply replying to this message. > > Please be aware that our system rejects binary attachments. If you are > submitting a screenshot or attachment please post a link to the file > instead of attaching it to the email. > > You may view the status of your ticket by visiting: > > https://www.helionet.org/index/index.php?showtopic=46538 > > Thank you, > Heliohost Support > https://www.heliohost.org/ > https://www.helionet.org/ > > >

It?s been 6 hours On Sat, Oct 30, 2021 at 10:39 PM Sosa Kiloz wrote: > I still haven?t got an email > > On Sat, Oct 30, 2021 at 4:16 PM HelioHost Support > wrote: > >> >> The VPS creation isn't automatic. We have to build each one >> manually. It should be ready within the hour. Once the VPS is ready you >> will receive an email with the IP address to SSH in to, etc. Thanks for the >> purchase. >> >> >> >> You may view the status of your ticket by visiting: >> >> https://www.helionet.org/index/index.php?showtopic=46538 >> >> Thank you, >> Heliohost support >> https://www.heliohost.org/ >> https://www.helionet.org/ >> >>

I still haven?t got an email On Sat, Oct 30, 2021 at 4:16 PM HelioHost Support wrote: > > The VPS creation isn't automatic. We have to build each one > manually. It should be ready within the hour. Once the VPS is ready you > will receive an email with the IP address to SSH in to, etc. Thanks for the > purchase. > > > > You may view the status of your ticket by visiting: > > https://www.helionet.org/index/index.php?showtopic=46538 > > Thank you, > Heliohost support > https://www.heliohost.org/ > https://www.helionet.org/ > >

Username: N/A, Server: N/A, Main Domain: N/A I created an account and purchased a custom server.. it says its ready yet i have got no email besides the transaction from my bank. The subscription id for my vps subscription is I-92TXE5H457WH. My username is sosamusic

VPS number: 9999, VPS ID: 186 I clicked the link and paid for vps plan subscription. where is username and password to log in? Sent with ProtonMail Secure Email. ??????? Original Message ??????? On Friday, October 29th, 2021 at 9:07 PM, HelioHost Support wrote: > Good news! When you signed up for your VPS, you were added to the waitlist, but now there is space to create the VPS that you requested. Are you still interested in getting a HelioHost VPS? If so you can set up your subscription with this link > > https://www.heliohost.org/vps/pay/?code=vEueeHj6PoDPZ8dq > > We would request you to pay within the next 24 hours. If we don't hear back from you, I am afraid we will have to pass to the next person in line. Let us know if you have any questions. > > Thank you, > > Heliohost Support > > https://www.heliohost.org/ > > https://www.helionet.org/

Username: ja1r, Server: Tommy, Main domain: lifetimecrush.com Hi, my ssl expired, I renewed it with Zero SSL. I already uploaded the .zip? you who install? on tommy server my account is ja1r. thanks.

Username: sgorton1, Server: Johnny, Main domain: sgorton1.heliohost.org Hi, My login was not working, the message stated that work was happening, is this still the case? Thank you Steve Sent from Mail for Windows

Thank you for your assistance. On Thu, Oct 21, 2021 at 4:04 PM HelioHost Support wrote: > > Alright, I fixed it for you and linked the payment to your new > VPS. It's building now and you will get an email when it's done. > > > > You may view the status of your ticket by visiting: > > https://www.helionet.org/index/index.php?showtopic=46321 > > Thank you, > Heliohost support > https://www.heliohost.org/ > https://www.helionet.org/ > >

Yes I was usings a new card and PayPal made me authorize the new card. I have done as instructed and gone up to your payment page. On Thu, Oct 21, 2021 at 3:28 PM HelioHost Support wrote: > > That's never happened before. For some reason the database didn't > get updated with your information. Did you leave the pay page open for a > while? > > > > In order to fix this can you start at > https://www.heliohost.org/vps/ and go through the signup process again, > but stop when the pay through paypal options are presented. This will allow > you to specify your username and password securely, and then I can link the > existing payment to it, and build the VPS for you. > > > > You may view the status of your ticket by visiting: > > https://www.helionet.org/index/index.php?showtopic=46321 > > Thank you, > Heliohost support > https://www.heliohost.org/ > https://www.helionet.org/ > >

VPS number: 9, VPS ID: 171 Good morning, I was signing up for a vps and it gave me the error message something went wrong and to contact you guys with my transaction id. Is there any other info you need from me? Transaction ID: 1YE00691AP844692Y Here is the url of the error I hope it helps https://www.heliohost.org/vps/done/?subid=I-JTDMGGKMH82A Ariel Kran

Username: N/A, Server: N/A, Main Domain: N/A Hello, Can you delete my account?

Ok tomorrow I will be signing up for a second server can I just do that normally? On Tue, Oct 19, 2021 at 10:13 PM HelioHost Support wrote: > > Nope, that's perfect. I see the new transaction in the system, and > you're good for 6 months. > > > > You may view the status of your ticket by visiting: > > https://www.helionet.org/index/index.php?showtopic=46311 > > Thank you, > Heliohost support > https://www.heliohost.org/ > https://www.helionet.org/ > >

I just signed up for the same set up I have. Hopefully I did the right thing? On Tue, Oct 19, 2021 at 8:41 PM Ariel Kran wrote: > this link just leads to the main server page > > On Tue, Oct 19, 2021 at 4:56 PM HelioHost Support > wrote: > >> >> Yep, you can use this link to pay with your new card >> >> >> >> >> https://www.heliohost.org/vps/pay/?mem=2&cpu=4&hdd=100&os=ubuntu20&sub=1month >> >> >> >> You may view the status of your ticket by visiting: >> >> https://www.helionet.org/index/index.php?showtopic=46311 >> >> Thank you, >> Heliohost support >> https://www.heliohost.org/ >> https://www.helionet.org/ >> >>

this link just leads to the main server page On Tue, Oct 19, 2021 at 4:56 PM HelioHost Support wrote: > > Yep, you can use this link to pay with your new card > > > > > https://www.heliohost.org/vps/pay/?mem=2&cpu=4&hdd=100&os=ubuntu20&sub=1month > > > > You may view the status of your ticket by visiting: > > https://www.helionet.org/index/index.php?showtopic=46311 > > Thank you, > Heliohost support > https://www.heliohost.org/ > https://www.helionet.org/ > >

I got a notification that it has been cancelled thank you. Should I use the first link sent me or will you send me a new one? On Tue, Oct 19, 2021 at 6:52 AM Ariel Kran wrote: > *Your Transaction ID:* > 3CH265926L0140736 > > On Mon, Oct 18, 2021 at 11:17 PM HelioHost Support > wrote: > >> >> Can you provide the transaction ID of one of the donations? Then >> I will cancel the recurring donation that is linked to that card, and you >> can set up a new one on a new card. >> >> >> >> You may view the status of your ticket by visiting: >> >> https://www.helionet.org/index/index.php?showtopic=46311 >> >> Thank you, >> Heliohost support >> https://www.heliohost.org/ >> https://www.helionet.org/ >> >>

*Your Transaction ID:* 3CH265926L0140736 On Mon, Oct 18, 2021 at 11:17 PM HelioHost Support wrote: > > Can you provide the transaction ID of one of the donations? Then I > will cancel the recurring donation that is linked to that card, and you can > set up a new one on a new card. > > > > You may view the status of your ticket by visiting: > > https://www.helionet.org/index/index.php?showtopic=46311 > > Thank you, > Heliohost support > https://www.heliohost.org/ > https://www.helionet.org/ > >

I thought that I would have an account though you guys to change things like that. Sorry for misunderstanding how the donations work. I just dont want to lose my server. Is there any other way to change it? On Mon, Oct 18, 2021 at 5:11 PM Ariel Kran wrote: > I did not use a paypal account so I can't login to change it. When I > signed up, it gave me the option to not use a paypal account and because I > don't have one I took this choice. > > On Mon, Oct 18, 2021 at 8:26 AM HelioHost Support > wrote: > >> >> Recurring donations are set up in Paypal. You have a paypal >> account since you have a recurring donation, and should be able to just >> update the credit card info in there. If for some reason you can't get into >> that paypal account any longer (for instance no longer have the email >> account for it and can't reset the password), set up a new paypal account >> and create a new recurring donation using the new card. >> >> >> >> Also, if you let us know what email address the OLD recurring >> donation is under, I believe we can cancel the old one on our end so you >> aren't donating twice. >> >> >> >> You may view the status of your ticket by visiting: >> >> https://www.helionet.org/index/index.php?showtopic=46311 >> >> Thank you, >> Heliohost support >> https://www.heliohost.org/ >> https://www.helionet.org/ >> >>

I did not use a paypal account so I can't login to change it. When I signed up, it gave me the option to not use a paypal account and because I don't have one I took this choice. On Mon, Oct 18, 2021 at 8:26 AM HelioHost Support wrote: > > Recurring donations are set up in Paypal. You have a paypal > account since you have a recurring donation, and should be able to just > update the credit card info in there. If for some reason you can't get into > that paypal account any longer (for instance no longer have the email > account for it and can't reset the password), set up a new paypal account > and create a new recurring donation using the new card. > > > > Also, if you let us know what email address the OLD recurring > donation is under, I believe we can cancel the old one on our end so you > aren't donating twice. > > > > You may view the status of your ticket by visiting: > > https://www.helionet.org/index/index.php?showtopic=46311 > > Thank you, > Heliohost support > https://www.heliohost.org/ > https://www.helionet.org/ > >

Username: N/A, Server: N/A, Main Domain: N/A Good morning i need to change credit card i setup for my monthly donation. Being that it seems that its not link to an account that i can access how do i do that?

Awesome thanks for getting back me. On Thu, Oct 14, 2021 at 9:54 PM HelioHost Support wrote: > > You can have as many VPS as you want, and hosting a podcast is > fine too. Just make sure that if you use any copyrighted audio in your > podcast you have the proper releases from the copyright holder. > > > > You may view the status of your ticket by visiting: > > https://www.helionet.org/index/index.php?showtopic=46290 > > Thank you, > Heliohost support > https://www.heliohost.org/ > https://www.helionet.org/ > >

Username: N/A, Server: N/A, Main Domain: N/A Hi I just stumbled across your awesome service and got a vps for dev. I was wondering if it was possible or fair to others to get a second one to act as a host for a podcast. I understand that space and servers are limited but you guys have been the best service I have experienced so far and would like use the service as much as possible. Again I know you have limited resources and I did just get a vps so if there is no room for this request I understand. I just need to know if there is a limitation or rule that would provent me from getting a second vps to act as a podcast host. Thank you for your time you guys are amazing.

Username: N/A, Server: N/A, Main Domain: N/A Hello! I'm a bit too late, but I'm glad Ricky has returned and I would like to unarchive my account. Is it still possible? On Friday, May 14, 2021, 03:17:44 AM UTC, HelioHost wrote: Ricky Has Returned!#yiv1125055096 body {margin:0;padding:0;min-width:100%!important;}#yiv1125055096 .yiv1125055096content {width:100%;max-width:600px;}@media only screen and ( _filtered_a ) {#yiv1125055096 .yiv1125055096content {width:600px !important;}}#yiv1125055096 .yiv1125055096innerpadding {padding:30px 30px 30px 30px;}#yiv1125055096 .yiv1125055096borderbottom {border-bottom:1px solid #f2eeed;}#yiv1125055096 .yiv1125055096h2 {padding:0 0 15px 0;font-size:24px;line-height:28px;font-weight:bold;}#yiv1125055096 .yiv1125055096bodycopy {font-size:16px;line-height:22px;color:#966464;}#yiv1125055096 .yiv1125055096button {min-height:45px;text-decoration:none;background-color:#666;color:#ffffff;text-align:center;font-size:18px;font-family:sans-serif;font-weight:bold;padding:14px 30px 14px 30px;border-radius:6px;}#yiv1125055096 .yiv1125055096footer {padding:20px 30px 15px 30px;}#yiv1125055096 .yiv1125055096footercopy {font-family:sans-serif;font-size:14px;color:#966464;}#yiv1125055096 .yiv1125055096footercopy a {color:#966464;text-decoration:underline;}@media only screen and (max-width:600px) {#yiv1125055096 *[class=yiv1125055096content] {height:auto !important;max-width:600px !important;width:100% !important;}#yiv1125055096 body .filtered99999 .yiv1125055096hide {display:none!important;}#yiv1125055096 body .filtered99999 .yiv1125055096unsubscribe {display:block;margin-top:20px;padding:10px 50px;background-color:#ffffff;border-radius:6px;text-decoration:none!important;font-weight:bold;}} | | | | Ricky Has Returned! | | | | | Hey art4ura, We have finally finished rebuilding Ricky and he is now available for your account to be unarchived. Since it took so much longer to complete this rebuild than we expected we're not going to automatically restore all of the active accounts from before the maintenance started because it's likely most of those people have switched servers or given up entirely at this point. You're receiving this email because you had an active account on Ricky when he was shutdown for maintenance. If you would like to have your account reactivated simply reply to this email or make a post on the support forum requesting it to be unarchived and we will take care of them one at a time. There was no data lost, and your account can be restored exactly how it was prior to the maintenance. As a reminder, Ricky is a clean slate which means only a few basic php extensions are currently installed, and only a few python modules are available as well. If you need something added just let us know and we will install things as needed. Also if you had remote postgresql access prior to the rebuild you'll need to request it again. Ricky has the cutting edge python 3.9.5 that was released less than 2 weeks ago, and all the latest versions possible of everything. As before Ricky doesn't support java, asp.net, node.js, etc. If you have questions about what is available just ask. Once again we must apologize for how much longer it took to complete this rebuild than we expected. We're happy though because Ricky is performing perfectly so far, and is much faster than he was on the older hardware. Thanks for your patience during this extended maintenance. | | | Request Unarchive | | | | | | | | | | | | | | | | ? 2005-2021 Helio Networks. All rights reserved. | Unsubscribe | |

OK I was able to get through the verification step and the following files have been uploaded to my home directory ca_bundle.crt certificate.crt private.key I hope this is all correct. Thank you On Tue, Oct 12, 2021 at 11:28 PM HelioHost Support wrote: > > cPanel has something called AutoSSL that automatically installs > SSL for you. However, when your server doesn't have a license AutoSSL > doesn't work anymore. Plesk has something similar that automatically > installs SSL for you so once your account is moved to Plesk you won't have > to worry about it anymore again. > > > > There should be 2 or 3 files. Generally they're called > private.key, certificate.crt, and ca_bundle.crt. Sometimes the ca_bundle > and the certificate file are combined into one. They might have other file > names, but generally the .key extension and .crt extension will be the > same. Upload what they give you and I can sort it out for you, just don't > upload it to public_html. > > > > You may view the status of your ticket by visiting: > > https://www.helionet.org/index/index.php?showtopic=46185 > > Thank you, > Heliohost support > https://www.heliohost.org/ > https://www.helionet.org/ > >

Thank you again and that all makes sense. I'm working on it now but I'm stuck on a step. I picked zerossl and during the certificate generation process it wants to perform a verification step. It's giving me 3 options but none of them allow me to download the files so I can upload them to my /home/daskiunk space later. [image: image.png] I looked at the HTTP FIle Upload [image: image.png] but it wants me to upload the file to my well-known directory. But you want me to put the files into my .home/daskink so as not to expose the private keys. So I'm not sure what to do for this step. Again apologies but this is my first time through it. Thank you if you can guide me through. On Tue, Oct 12, 2021 at 11:28 PM HelioHost Support wrote: > > cPanel has something called AutoSSL that automatically installs > SSL for you. However, when your server doesn't have a license AutoSSL > doesn't work anymore. Plesk has something similar that automatically > installs SSL for you so once your account is moved to Plesk you won't have > to worry about it anymore again. > > > > There should be 2 or 3 files. Generally they're called > private.key, certificate.crt, and ca_bundle.crt. Sometimes the ca_bundle > and the certificate file are combined into one. They might have other file > names, but generally the .key extension and .crt extension will be the > same. Upload what they give you and I can sort it out for you, just don't > upload it to public_html. > > > > You may view the status of your ticket by visiting: > > https://www.helionet.org/index/index.php?showtopic=46185 > > Thank you, > Heliohost support > https://www.heliohost.org/ > https://www.helionet.org/ > >

Thank you for the quick reply. Sorry if this is a bit ignorant but the SSL certificates have always been auto renewed on Tommy in the past. Is this a change in the process going forward or is it temporary because of the CPANEL to PLESK migration? The reason I'm asking is since I've never had to do it before I want to make sure I handle your request properly. Can you just tell me what files I should expect to get from LetsEncrypt and need to upload to /home/daskunk? I don't want to waste a lot of your time and want to make sure I do it right. Thank you again and sorry that I'm a novice at this. On Tue, Oct 12, 2021 at 10:45 PM HelioHost Support wrote: > > You can generate a new ssl certificate using a free service such > as zerossl, let's encrypt, etc, and then upload the files to /home/daskunk/ > and we can install the certificate for you. Please do not upload the > certificate files to public_html because if you don't keep the private key > private then ssl is pointless. > > > > You may view the status of your ticket by visiting: > > https://www.helionet.org/index/index.php?showtopic=46185 > > Thank you, > Heliohost support > https://www.heliohost.org/ > https://www.helionet.org/ > >