Byron

What is your domain name and username? EDIT: Is this your site? http://mdclarkmusic.heliohost.org/

The Ahoy message is in your cache. The Error 500 was just a temporary server spike. Try going to your site with another browser.

Your site is up, you just need to refresh your browser.

You need to post your domain name and username.

Have you added any new programs on your site that would have changed the htaccess file. Check your htaccess for me.

Give it 24 to 48 hours and then try your mail.

This support request is being escalated to our root admin.

Sometimes when the server is under a heavy load I'm not able to login either. I just tried logging in just now and it was a little slow but it worked so try it again.

You can try renameing the file and then deleting it or try making a php file called unlink.php in the same directory and code it like this: <?php unlink("problem_file.html"); ?> Then click onto the unlink.php and see if that works. Another solution is to move all files out of that directory except the problem file and then delete the directory.

This support request is being escalated to our root admin.

This support request is being escalated to our root admin.

Try refreshing your browser's cache and if that dosn't work post your domain name and username.

I've checked the database and I'm not seeing that domain or username. Try again tomorrow after the server does a restart and let us know.

I'm not sure and that's why I had him try to delete them himself before I deleted the account. I would think me deleting his account would be the same as the system deleting his account (and the addons) because of inactivity. He can let us know if he'll try to add them now on his new account.

This support request is being escalated to our root admin.

OK I've deleted the old domain named: vstafford.heliohost.org

Our PHP is setup under suPHP - it isn't compiled under a DSO. In other words, the php_value directive does not exist under our Apache.

OK it's deleted. Go ahead and register a new account.

Well your php file is working but since I don't remember what the default files and folders should be in the root how about I just delete your account and let you register another account?

Go to the cpanel of your old account and delete them.

This support request is being escalated to our root admin.

That's strange. Did djbob grant you your own ip?

Actually it's pointing to another host. Is it your domain name? nexttolast.com

Hey Claire, shouldn't the link in your signature be heliohost.org instead of helionet.org?

We offer Parked Domains at the cpanel and our nameservers are: ns1.heliohost.org ns2.heliohost.org which is were you need to point this domain altynadam.kz to.