Byron

This support request is being escalated to our root admin.

Seems you've been suspended several times for Copyright infringement. I'm sorry but I can't unsuspend your account anymore.

This is why your ip got blocked: 62.147.184.224 # FTP 215 connections - Tue May 6 16:41:14 2014 Ok I've unblocked your ip.

What kind of message are you getting when you try to visit your site or login to the cpanel?

@Krydos: This is what i get when I delte the dns zone for daniel-bremen.de.vu on the Johnny server: It seemed to delete ok last night but when I checked this morning it was back. Now it's not showing up in the dns list but he's still getting that error.

Ok try it once more.

Ok try now.

The problem is with your .htaccess file. I've renamed it (HTACCESS) so Apache doesn't see it. Your site is working now.

I just checked your account and it was suspended for having too many cron jobs. Your only allowed 2 cron runs per day. Ok I've unsuspended your account. Try to login now.

Clear your cache. Also how long ago did you change the ns records? it will take 24 to 48 hours to resolve to the new host.

Ok I've reset your password and emailed it to the gmail account you signed up with. Be sure to change it once you login to your cpanel.

What kind of help? Can you be more specific?

I can reset your password and send it to the email address you signed up with. Would you like me to do this?

What is your username and account on Stevie?

Ok I've reset your password. Check your gmail. Also you know your username is all lowercase, right?

I can reset your password and email it to the email you registered with if you post your username and domain name.

This support request is being escalated to our root admin.

This support request is being escalated to our root admin.

Your account was suspended for the following reason: Malware. 25 file(s). Heuristic.HTML.Dropper FOUND That means that there are some malware files found on your account. For your safety and to protect your website from potential further corruption the account has been suspended. To find the infected files we recommend making a backup of your site, download the backup file to your computer, and scan the backup using a reputable virus and malware scanner. If you're having trouble locating the offending files please ask and we can provide more information. If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended.

Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. Be aware that this is your second suspension for the same reason.

Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache.

Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache.

Ok you should be able to login now.

Your site was suspended for phishing.

This support request is being escalated to our root admin.