Byron

I'm not seeing any infected files now. Either you deleted it or another admin. did.

This support request is being escalated to our root admin.

You need to give it 24 to 48 hours to resolve after you create the sub domain.

Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. Be aware that this is your second suspension for the same reason. Three for the same reason and you'll get suspended for good. If you still see the suspended page, please clear your cache.

We only allow accounts to have 2 cron runs per day. You'll need to find another way to make your site stable.

That's the Johnny server for you. If you don't need ASP.NET, JAVA or Ruby on Rails, you'll want to move to the Stevie server.

If it's not up in by tomorrow, post back. Johnny can be slow at times.

Please clear your cache.

Please clear your cache.

Your account was suspended for inactivity, because you haven't logged into your account in the last 30 days. To reactivate your account, please visit http://www.heliohost.org/home/support/scripts/renew. To prevent this from happening in the future please remember to visit http://heliohost.org/ to log into your account at least once every 30 days. If you are still seeing the Account Suspended page after renewing your account, please clear your cache.

Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache.

Does it work okay using just plain ftp?

That's the way cpanel has set it up. Besides you don't need to see it.

Because it's not located there. You'll use this as your form action: http://yourdomain.heliohost.org/cgi-sys/FormMail.cgi Don't forget to replace "yourdomain" with your heliohost domain. Or you can just find the url at your cgi center.

Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache.

Look for core files where you have php files executed and delete all of them. Specifically this folder here: megaanswers.com Here's a php script that will remove all core dump files from your account. Just save it to your site and rename it with a php extension and then run it: http://bybyron.net/helio/cordump_sweeper.txt

Yes FormMail is offered. I enabled it not long ago. http://www.helionet.org/index/topic/17719-solved-formmail-clone/

I can reset your password and send it to the email address you signed up with. Would you like me to do this?

I leave the port blank with plain ftp and login fine using Filezilla with either the primary or secondary accounts.

Here are a few threads where you posted about that domain: http://www.helionet.org/index/topic/18154-suspended-atom01/ http://www.helionet.org/index/topic/18057-suspended-atom01/ http://www.helionet.org/index/topic/18097-suspended-atom01/

That's because your old domain clandianz.ga owns that domain name and it was suspended.

What is your username?

Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache.

Give it some more time. Johnny can be slow with new accounts.

Your site was suspended again for sending too many emails. This was the note Krydos left on your account: Okay I've unsuspended your account again but you need to take care of this quickly. @Krydos: I noticed at the WHM that his account was already set to only send one email per hour.