Ice IT Support

Your username was sent to the email you registered with your account.

Your account is now fully active. If you still see the queued page, please clear your cache.

I apologize for the delay in response. You registered your domain with the http prefix. I have corrected the entry and your domain should become active in 24-48 hours if the domain's nameservers are set to ns1.heliohost.org and ns2.heliohost.org

I apologize for the delay in response. Your account is now fully active. If you still see the queued page, please clear your cache.

You may change your main domain using http://heliohost.org/home/support/scripts/domain

I apologize for the delay in response. Your account is now fully active. If you still see the queued page, please clear your cache.

Unfortunately the HelioHost staff (as far as I know) aren't very familiar with Ruby on Rails. I recommend looking at http://www.heliohost.org/home/features/languages/ruby and http://wiki.helionet.org/Deploying_a_Rails_application_on_HelioHost for information on setting up your RoR application.

According to http://byrondallas.heliohost.org/php/tools/dns_records.php?domain=thelifemaster.com&rec=NS your nameservers are pointing to Host Gator. Please verify your GoDaddy settings.

Step-by-step Remote MySQL instructions can be found at http://wiki.helionet.org/MySQL#Step_2:_Click_on_remote_Mysql

What is your cPanel username?

A common issue with ASP applications is that its .NET framework needs to be set to version 3.5.

I don't now if there is a set number limit. I do know that the server will block you if you have lots of rapid connects/logins and disconnects. Don't disconnect or close your FTP program after each file upload and you should be safe.

Follow the instructions at http://wiki.helionet.org/MySQL#Connecting_Remotely to allow remote MySQL connections.

If you need more cron, I recommend a free service such as setcronjob.com.

This is your third suspension for high server load. I'm sorry, I cannot unsuspend your account.

The best and easiest way to get around this is to set your domain to HelioHost's DNS directly and add the domain. Once the domain has been added successfully, you can set your domain back to Cloudflare's DNS.

I'm not seeing that error on your site, it appears to have resolved itself.

You can use http://heliohost.grd.net.pl/monitor/ to monitor the status of our nameservers.

I will bump the upgrade of php/mysql/apache on Stevie up a few notches on the priority list.

The software versions will be upgraded, but not right away. Upgrading versions takes a lot of time and effort and requires downtime. It will likely take a few months or more before we begin the upgrade process.

Stevie was experiencing MySQL issues today. This issue has been resolved.

Lots of users, including myself, are still getting this error:

Can't connect to local MySQL server through socket '/var/lib/mysql/mysql.sock' (2)

It is affecting webmail (Horde, Roundcube, etc.) as well.

I have manually reset your password. A message has been sent to the email you registered your account with.

Try setting your file permissions to 755 (executable) on the perl files.

If you know what file is infected, then you simply delete it. If you don't know what file is infected, then an admin can tell you.

Your account was suspended for the following reason:

Malware. 1 file(s). PHP.ShellExec FOUND

That means that there are some malware files found on your account.

For your safety and to protect your website from potential further corruption the account has been suspended.

To find the infected files we recommend making a backup of your site, download the backup file to your computer, and scan the backup using a reputable virus and malware scanner. If you're having trouble locating the offending files please ask and we can provide more information.

If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi

Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended.

Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server.

If you still see the suspended page, please clear your cache.