Ice IT Support

Yes, that is correct.

Your account was suspended for inactivity, because you haven't logged into your account in the last 30 days. To reactivate your account, please visit http://www.heliohost.org/home/support/scripts/renew. To prevent this from happening in the future please remember to visit http://heliohost.org/ to log into your account at least once every 30 days.

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This support request is being escalated to our root admin.

Then it's probably a memory limit. How much does SugarCRM need?

EDIT: I found it.

Increase the memory limit to 384M or higher for 32-bit installations, 768M or higher for 64-bit installations, for demo data installations.

Source: http://support.sugarcrm.com/02_Documentation/01_Sugar_Editions/05_Sugar_Community_Edition/Sugar_Community_Edition_6.5/Sugar_Community_Edition_Installation_Guide_6.5.0

This support request is being escalated to our root admin.

You are correct, the entry variables are empty in this case. There are two ways to go about this, however the easiest would be to simply move the $queryc declaration to inside the while loop right after you declare $entryb.

The second option is to declare and call a function. However, that is a lot more trouble than it's worth in this case.

You just recently created your account. You need to wait another 24-48 hours.

What's your cPanel username, main domain, and server you are on?

Look for any error_log files in that directory where SugarCRM is installed and post the contents here. If you don't find any, then try deleting all the files in that directory and re-installing.

In the conf_global.php file, look for the following variables and make sure they look similar to this:

$INFO['sql_database'] = "your_db_name";
$INFO['sql_user'] = "your_sql_user";
$INFO['sql_pass'] = "your_sql_password";
$INFO['sql_host'] = "localhost";

If you created a separate MySQL user and gave it full permissions to your database, then change your_sql_user and your_sql_password to those values. Otherwise change them to your cPanel username and password. Also change your_db_name to the name of your database. Be sure that the sql host you use is set to localhost.

Hope this helps! For further assistance, please post your cPanel username, your main domain, and the server you are on.

The best place for that is Website Management and Coding. If you look at the top of each forum, there is a description of what does and does not go in that forum.

If it's between the ` marks, then MySQL interprets that as the name of a table or column. When you changed the names of the table to Letter and Code, the unique key statement at the bottom also should have been updated. I missed that.

What MDkate is saying is correct. Use this code and notice the added ` marks and the PHP escape character \

<?php
mysql_connect("localhost", "zyra_*******", "*****") or die(mysql_error());
mysql_query("CREATE TABLE `\$id` (
`Letter` varchar(1) COLLATE latin1_general_cs NOT NULL,
`Code` varchar(2) COLLATE latin1_general_cs NOT NULL,
UNIQUE KEY Character (Character,Code)
) ENGINE=MyISAM DEFAULT CHARSET=latin1 COLLATE=latin1_general_cs") or die (mysql_error());
?>

Your DNS provider should allow you to set NS records for subdomains. Once you set those, you should be able to park/add your domain in cPanel.

The username for that account is thodeth Be sure to type your username in all lowercase when logging into cPanel. The reason you did not receive any emails is because the address you registered with is an address at the domain tzolak.com. Since that domain points to our servers, and you haven't setup any email addresses for that domain, you wouldn't be able to receive any email.

Once you are able to get into cPanel, be sure to change your contact email to an address not hosted on our servers.

The best way to point a domain to HelioHost's system (which I'm guessing is what you are trying to do) is to set NS records to ns1.heliohost.org and ns2.heliohost.org. However, it is possible to point domains to our system by use of an A record. Use the IP address given to you in cPanel under the section "Shared IP" on the left as the address to put in your A record.

See http://wiki.helionet.org/Moving_your_account

Your account was suspended for the following reason:

Malware. 1 file(s). Trojan.BAT.Raptor FOUND

That means that there are some malware files found on your account.

For your safety and to protect your website from potential further corruption the account has been suspended.

To find the infected files we recommend making a backup of your site, download the backup file to your computer, and scan the backup using a reputable virus and malware scanner. If you're having trouble locating the offending files please ask and we can provide more information.

If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi

Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended.

Give it one last 24 hours. If that does not resolve it, then an admin will look into it.

Give it one last 24 hours. If that doesn't resolve it, then an admin will look into it.

Give it one last 24 hours. If that doesn't resolve it, then an admin will take a look.

There isn't, especially since you are on Johnny, the more unstable and experimental server. Stevie tends to be quicker, and is the better choice if you don't need Java, Ruby on Rails, or ASP services. However, is being patient for a bit longer is hard, then paid hosting is the best choice.

To support tables, and extra component must be added to the IPB software. Perhaps this can be added with our next upgrade of IPB, which as I understand will be on its way in the near future.

Although Johnny has been fairly stable lately, it still has quick load spikes. Most likely that is still the cause.

A message has been sent to the email address registered with your account.