Ice IT Support

Please try again in English so that our support staff may understand you.

This support request is being escalated to our root admin.

Looks like it probably is one of those (I'm just guessing, I have no way of knowing for sure).

The best way to test for errors in your scripts is to run it on your own machine.

Your site is loading fine for me. Clear your cache and try logging in now.

Your account was suspended for the following reason:

Malware. 3 file(s). Win.Trojan.Agent-748059 FOUND

That means that there are some malware files found on your account.

For your safety and to protect your website from potential further corruption the account has been suspended.

To find the infected files we recommend making a backup of your site, download the backup file to your computer, and scan the backup using a reputable virus and malware scanner. If you're having trouble locating the offending files please ask and we can provide more information.

If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi

Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended.

Your account was suspended for the following reason:

Malware. 2 file(s). Html.Exploit.CVE_2014_1755 FOUND

That means that there are some malware files found on your account.

For your safety and to protect your website from potential further corruption the account has been suspended.

To find the infected files we recommend making a backup of your site, download the backup file to your computer, and scan the backup using a reputable virus and malware scanner. If you're having trouble locating the offending files please ask and we can provide more information.

If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi

Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended.

Your account was suspended for the following reason:

MAlware. 1 file(s). /home1/sahdes/public_html/wp-admin/config.php

That means that there are some malware files found on your account.

For your safety and to protect your website from potential further corruption the account has been suspended.

To find the infected files we recommend making a backup of your site, download the backup file to your computer, and scan the backup using a reputable virus and malware scanner. If you're having trouble locating the offending files please ask and we can provide more information.

If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi

Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended.

Yes, a dedicated IP is required because the TLS handshake happens before any HTTP headers are sent. On a shared IP, the server does not know which certificate to use because it does not know which site is being accessed. It doesn't matter whether the certificate is self signed or signed by a CA if the server doesn't know which certificate to use.

The fee for a dedicated IP is what our ISP charges us. We can't provide a free IP for that reason.

If you need more cron, I recommend a free service such as setcronjob.com

It appears that Simple Invoices has encountered this issue many times and currently has not been resolved. (See https://code.google.com/p/simpleinvoices/issues/detail?id=244&q=max_user_connections and https://code.google.com/p/simpleinvoices/issues/detail?id=197&q=max_user_connections)

Most likely the software is making multiple connections to MySQL and/or not closing the connections at the end of the script. Only one MySQL connection is needed. My suggestion would be to find free MySQL hosting with a higher (or no) connection limit. HelioHost cannot change our connection limit in order to keep the server load down.

If you need more cron, I recommend a free service such as setcronjob.com

I have manually reset your password and sent the new password to the email you registered your account with.

As far as I know nothing on the server was changed. My guess is when you updated the menu, whatever was causing the problem was changed.

Anyway, glad it works now!

This support request is being escalated to our root admin.

Apparently Stevie has version 3.2, but not Johnny. Here is the info on Python paths: http://www.helionet.org/index/topic/16906-answered-python-path/

As Tjoene was saying, you only need to create one MySQL connection at the top of the page, run all of your queries using that one connection, and then close the connection at the end of the page.

Here is the guide for moving your account: http://wiki.helionet.org/Moving_your_account

Check to make sure that forexnews.yourtemplate.ga is deleted from the subdomains page. If it is, try adding the domain again now.

Please provide a link to the page.

It seems to be working now for me.

Please post the following information:

• Your cPanel username
  
• Your main domain
  
• The server that you are on
  

Can you provide a link to the page you are having issues with please?

You are seeing the queued page because that domain is set for dot.tk's forwarding. You need to set it to use HelioHost's nameservers:

1. Login to your account and click edit for techapti.tk
   
2. Select the "Custom DNS" option
   
3. Fill in the first hostname box with ns1.heliohost.org, and the second with ns2.heliohost.org. Leave the IP address boxes blank
   
4. Click save
   

Now give it 24 hours to resolve. Your domain should be ready to go then.

This support request is being escalated to our root admin.

All domains go through the queued stage once added to the system. It should be visible in 24-48 hours.