Ice IT Support

Are you connecting to the database through localhost?

Yes, you'll need to recreate those subdomains.

You can find the IP address your account is on by logging into cPanel. It is listed under Shared IP on the left. The IP address of johnny.heliohost.org (the server itself) is 64.62.211.131

Are there any error_log files in the folder where your application is stored?

That's strange, Stevie used to only execute PHP in files with the .php extension. In any case, it's probably most secure to filter files with PHP opening/closing tags in addition to filtering the extension.

What language did you write your code in?

As long as you don't exceed the email limit, I don't see why that would be a problem.

Your account was suspended for running 5 cron jobs in one day. Users are limited to 2 cron jobs per day. If you need more cron, I suggest using a free service such as setcronjob.com. Your account has been unsuspended.

Domain changes and additions usually take 24-48 hours for changes to take effect. Yes, mailbox and database storage counts towards your space limit.

That would would work for the most part. Syntax errors would still come through I think.

Please post the following information: Your cPanel username Your main domain The server that you are on

This account has been suspended for violation of our one account per user policy which is clearly stated during the creation process of each and every account on Heliohost. A common misconception is that you need a separate account for each website that you want to host, but since Heliohost differs from most free hosts and even most paid hosting by offering unlimited addon domains, unlimited parked domains, and unlimited sub domains one can easily and conveniently host as many separate websites as they wish all from your one free hosting account. If multiple accounts were created to get around our disk space limit we strongly suggest using a free service such as dropbox to host your large images, videos, and downloads while continuing to host your website with us if you wish. If you understand that each user is only allowed to have one active account please let us know which account you would like to use and it can be unsuspended for you. Also let us know if you need backups of any of the data on the other accounts, and if there are any domains on the suspended accounts that you would like to host on your main account because we will need to remove them from the suspended account before you will be able to host them on your unsuspended account. For example: user1: unsuspend user2: backup user3: backup, idontreadrules.com user4: thoughticouldgetawaywithit.org

From what I can see that account is active. Also, the MySQL error you are getting when visiting that domain can be fixed by changing the server address to localhost.

Your account is currently inactive. You may renew your account at http://heliohost.org/home/support/scripts/renew

Please follow these instructions to setup remote MySQL: http://wiki.helionet.org/MySQL#Connecting_Remotely

Each page load, each cPanel connection, each FTP connection, and every file upload/download/etc. is considered a process. Most processes, like page loads, last only a few seconds and require little of the server's resources. However, cPanel and FTP connections keep their processes "alive" until the user logs out or the connection is closed. To prevent one user from hogging more server resources from other users, users have process limits. Once that limit is reached, new ones can't be started. When you get a 500 error, you most likely have a combination of cPanel, FTP, phpMyAdmin, etc. open, which prevents page load processes from starting.

Error log files aren't that large, but can be a nuisance. Below is a script that will delete all error_log files from your account. Copy the code below into a PHP file: <?php error_reporting(0); ## read through directories ## $it = new RecursiveDirectoryIterator("$_SERVER[DOCUMENT_ROOT]"); foreach(new RecursiveIteratorIterator($it) as $file) { ## remove document root so it doesn't get searched ## $file = preg_replace("@$_SERVER[DOCUMENT_ROOT]@", "", $file); ## get directory name and file extension ## $extract = pathinfo($file); $dname = ($extract['dirname']); $ext = ($extract['basename']); ## find files ## if ( preg_match("/error\_log/", $ext, $match) ) { $files[] = "$dname/$ext"; } } ## loop through files ## asort($files); $files = preg_replace("@//@", "/", $files); foreach($files as $value) { $path = "$_SERVER[DOCUMENT_ROOT]$value"; unlink("$path"); echo "Removed: $path<br>"; } ?> Adapted from Byron's core dump sweeper (http://bybyron.net/helio/cordump_sweeper.txt)

Merged topics.

The HelioHost staff aren't RoR experts (as far as I know). I recommend reading the article at http://wiki.helionet.org/Deploying_a_Rails_application_on_HelioHost for some information that might help. If that doesn't help, then we will do our best to help you.

I apologize for the delay in reply. Our admins are actively working on Stevie's MySQL issues. Hopefully they can deploy your .war soon.

Our admins are still working to resolve the MySQL issues on Stevie. MySQL should work again for you once the server issues have been resolved.

Stevie's FTP is affected by high server load. I have been having that issue myself. The best thing to do is wait for about a minute and try again.

We suspend the account when it exceeds a server resource limit at any given time.

Due to high server load, it is not uncommon for Johnny to be intermittent at times. Have you tried to get more details from the error as the application to do so by setting <customErrors> in web.config?

This support request is being escalated to our root admin.