Ookma-Kyi

Tommy was moved to a different IP address due to DDoS attacks so we aren't posting the new IP address publicly. You can find it by logging into Plesk, choosing your domain, and scrolling to the bottom of the page. You should see small text starting with "Website at [your home folder" and then the IP address. Another place to find the IP is inside Plesk on the Hosting & DNS tab > Hosting > scroll to the bottom of the popup window and the IPv4 and IPv6 addresses are shown there too.

Seems to work fine on mobile for me too. Also try flushing your DNS cache to make sure your device is trying to contact the correct IP address associated with the site once it has been updated with the domain registar.

Sorry about that, I am going to page our admins ( @Krydos & @wolstech ) to let them know to look into this. Please give them some time as everyone her including the admins are all volunteers.

Do you plan on actually taking orders or do you just want to show what you’re selling? If it’s the later it could easily be done using with HTML5.

No worries, was simply asking because a lot of the suspensions were due to this. I wanted to know the exact reason why it was happening instead of giving a generic “it sucks and if you use it you’re most likely going to get suspended” answer. EDIT: Also my project is open source and therefore it is not making any money that I reinvest into infrastructure (VPS ). Additionally I am unable to afford to pay for my project's need resources ( IDE, Hosting, Accessibility etc. ) myself out of pocket for personal reasons.

Is there any reason you are using Wordpress and Woocommerce? I might be able to suggest an alternative if you are willing to switch.

What do you mean by “their margins are so large that they can eat up the costs”? They only require your email address to register.

Uh, Wordpress is notorious for getting users suspended on a fresh install with no requests due to how heavy it is in resources. The Woocommerce plug-in also is known to be a bit resource intensive and also gotten users suspended. In your case you are using both which is probably why you got suspended. @Krydos or @wolstech can tell you the exact reason. My advice is to not use Wordpress or Woocommerce at all here unless you want to risk being suspended over and over again.

Ok, so now I understand the issue. The issue isn't really Node.js, it's that there isn't enough RAM in the server itself to provide everyone 512MB. That is 10K+ users 512MB of RAM or 5.12 TB of RAM. One thing I do know is instead of using physical servers they use AWS containers. The only thing I can't figure out is how are they able to afford it if 512MB per user project is the free plan? The paid "pro" plan is 2GB of RAM on up to 5 projects for $98 a year. Additionally the free plan has no ads.?

It is possible that your mail service has been suspended for sending more than 50 emails in a single day. That or it is possible that you have been reported for sending spam. This is a precaution to prevent the server from being blacklisted. If you need more than that you need to follow a specific protocol to get it increased. However as I am not admin I cannot confirm this so I am going to page and admin ( @Krydos @wolstech ) and see what they say

Can an admin run the hello world express sample code and let me know how much cpu & memory usage it consumes? I find it strange that such a small simple application can use 100GB of memory and 100% cpu usage causing those who choose to use Node.js for their site to get suspended almost immediately. I think there is more to this than “Run Node.js Get Suspended!”. I know of another hosting provider that is mainly Node.js and they provide 512MB of RAM on shared servers with no issues.

Just a warning, node has gotten user suspended on a completely blank application.

When trying to access Plesk on my Mobile phone, I get a "took too long to respond" error.

https://kb.globalscape.com/Knowledgebase/10384/Socket-Error-10060 Check your router and firewall.

Why is Shell Script required if you can do it though Python?

Depends, some of the highest ranking users might have little to no technical server knowledge. Also, that is why users are vetted over time to see how knowledgeable, professional and resourceful they are. That way when help is needed they have a general idea of what to do. Imagine you asked the CEO of your finance company to fix your car's engine...

I asked cause I was thinking about paying for it for the year as a donation. So I guess we just need to wait then...

Let's say hypothetically I am promoted to root admin. Something happens and I decide to go rogue and I install malware. While we're talking hypothetically an person promoted was lying about who they are and scam everyone out of millions of dollars including the current admins. Now not only is HelioHost gone, but many people may end up in jail because hypothetically everyone got promoted to admin with no checks whatsoever which lead to a disaster. Not to mention anyone promoted will also be a volunteer with a full-time job and family. It's not like they are getting paid to do this full-time.

They are aware of the issue and am waiting for @Krydos to renew the license. Wondering how much it costs...

@Krydos hspierre needs remote access to his PostgreSQL database. @hspierre Have you considered using MariaDB, it might be faster as far as getting remote access goes. Some helpful reading while you wait.

While you wait, I highly recommend you don't install WordPress and use something lighter. The reason being many users have been suspended around 15 minutes later on an empty WordPress installation. It is believed that the software is poorly written. @KrydosCould you please renew the softalicious license when you get a chance

I asked because I was wondering if it is possible to turn down an offer, yet still be willing to volunteer to help with others in a non-staff capacity.

Is it possible to give someone non-admin privileges, or limiting privileges to a set number of items?

Johnny has experienced a crash resulting in data loss. Users are currently being given the opportunity to download their data backups before Johnny undergoes a complete wipe and rebuild. Read in order from top to bottom: The best option right now if you need your site up *right now* is downloading the backup and donating for a Tommy account.

The server has crashed and they are trying to back up everyone's account to try to rebuild Johnny from scratch.