bdistler

Krydos, on 05 Feb 2017 - 11:06 PM, said:

I fiddled with it a little bit more, and now Cody's IP shouldn't show up anymore.

Thanks

I now see my IP

###

 

BUT

Krydos, on 05 Feb 2017 - 11:06 PM, said:

Here's your cPanel last login history...

I know I have logged into cPanel during the current month (Feb)

has it stopped logging ?

the issue is the 'no more than 30 days from last log in' requirement

Have you tried recently? I found a bug in the password code and fixed it not too long ago.

not recently

###

 

BUT

as said above...

If you want the reported IP to be accurate, do not sign in through our website.

I do not use your Website to sign into cPanel

 

AND

getting the 'real' [ Last Login ] IP address is the issue

###

That IP is the Cody server. It's nothing to be concerned about, just means you signed in through our website versus directly through https://tommy.heliohost.org:2083. It happens because our website signs into your account on your behalf in order for the "HelioHost tools" page to work.

 

If you want the reported IP to be accurate, do not sign in through our website.

 

I can NOT sign in on your "website" - it dose not like my password

 

the only URL that I use to log in to cPanel is [ https://tommy.heliohost.org:2083/ ]

 

Which page is giving the 500 error?

[ http://lillianday.com/ ]

 

I do not know what the issue was - but the site is up now

trying to set add-on domain [ lillianday.com ]

 

and receive this

==>

Internal Server Error

 

The server encountered an internal error or misconfiguration and was unable to complete your request.

 

Please contact the server administrator at webmaster@lillianday.realhandydata.heliohost.org to inform them of the time this error occurred, and the actions you performed just before this error.

<==

 

file permissions reset from [ 664 ] to [ 644 ]

folder permissions reset from [ 775 ] to [ 755 ]

 

in cPanel - ModSecurity is disabled for all domains

 

two (2) other add-on domains - added today have no issues

We actually recommend https://heliohost.org/login/ or https://tommy.heliohost.org:2083/ because 2082 in the link above is insecure and unencrypted.

at URL [ https://heliohost.org/login/ ] I receive ==> "Sorry, we couldn't find that! - [#404] - Sorry, we could not locate the page you are requesting to view. Please click here to return to the community index" <==

on the home page of cPanel's x3 theme there is a icon in the Email box for [ Webmail ]

 

on the 'new' cPanel's home page - I do not see a [ Webmail ] icon

 

do we have Webmail with our 'new' accounts on server [ Tommy ] ??

AND

see --> [ http://heliohost.grd.net.pl/monitor/ ]

I just tried going to https://heliohost.org/backup/ and entered my username & email. Upon receiving the email it asks me to download my "backup". However, after downloading the backup, which is in the filename of twodots.tar.gz ..... I tried opening it but it says "the archive twodots.tar.gz

is empty"..... I'm not sure what am I suppose to do? As I'm not very tech savvy

no data for your account could be recovered from the disk

 

Also, with regards to Tommy, how can I make a donation? Is there a minimum amount too? Thanks all for the help...

S/B US$1.00 or more

see --> [ https://heliohost.org/donate/ ]

Hi wolstech, just want to check with you if Stevie is okay now?? Thanks!!

server Stevie's hardware failed and is off line --> [ http://www.helionet.org/index/topic/26915-hard-drive-failed/ ]

see --> [ http://heliohost.grd.net.pl/monitor/ ]

 

server Stevie's repairs are months away - and when they are made your account will be gone from it

Can you please try to recover data from my Stevie account with the username 'shreyas'? I had really important code on that.

did you try at --> [ https://heliohost.org/backup/ ] ?

Is there a problem with Johnny? I cannot login and all my websites fail to ping.

server Johnny is down (off line) - see --> [ http://heliohost.grd.net.pl/monitor/ ]

So can get an account to Tommy now?

YES

###

 

How do I register?

see --> [ https://www.heliohost.org/signup/ ]

###

 

Do I need to remove feeldumb from Johnny first?

the Admins need to do it for you

post your user name and any domains you used on server Johnny

###

Thank you for providing your free service. Unfortunately in the Stevie crash I lost access to MX records for an outlook.com domain. Is there any way to retrieve those MX settings?

Admins have said - 'there will be no further effort made to recover data from server Stevie' - see --> [ http://www.helionet.org/index/topic/27233-manual-backup-results/ ]

Go back to Paper Lantern to set it.

I will go back to my other hosts where that option is available

on server Tommy - cPanel-x3

I can not find any way to set the PHP version

server Stevie is down (off line) you do not have access to it

 

post the user name and any domains you want to delete from server Stevie and a Admin will do it for you

 

see --> [ http://heliohost.grd.net.pl/monitor/ ]

Is this the reason why I cannot login to my cpanel? It gives me an error saying "Invalid login". My user name is imraanah and email address is imraan.ahmed.89@gmail.com

Domain is hajjpracticalities.heliohost.org and it is also not loading?

I 'see' domain --> [ hajjpracticalities.heliohost.org ] is on server Johnny so yes - when the server is down you can not use it

 

see --> [ http://heliohost.grd.net.pl/monitor/ ]

server Stevie's hardware failed --> [ http://www.helionet.org/index/topic/26915-hard-drive-failed/ ]

 

server Stevie's repairs are months away - they are saying "late January or February" - and when they are made your account will be gone from it

 

server Stevie's current backups (if any) are at --> [ https://heliohost.org/backup/ ]

 

however they only contain a backup (if any) of your [ /public_html ] folder

the backup was created by a (automatic) script - but Stevie's hard drives are very damaged so all of your information (files and databases) might not be in it

if you had a folder(s) outside of [ public_html ] (e.g addon domain) - post it here and the Admins will look for the next time they work on server Stevie

 

The backup retrieval at [ https://www.heliohost.org/backup/ ] requires you to enter the email address originally used to sign up - A link will then be Emailed to that address to download it - If you have trouble - or do not receive the link - or the link you receive does not work - post back here so the Admins can look into the issue and add you to the manual recovery list if necessary.

 

if you need your domain(s) and/or user name removed from server Stevie so it can be used with a new account on a new server - post it here

 

For server Johnny - just sign up at [ https://www.heliohost.org/signup/ ] - a limited number of free registrations open most every night at midnight UTC and are used quickly (currently in about two hours or less)

check if they are open - and server Johnny is up - at --> [ http://heliohost.grd.net.pl/monitor/ ]

check when signups might be available - at --> [ http://bybyron.net/helio/sign-up.php ]

I was wondering, do sign ups for the Johnny server get full really quickly?

For server Johnny - just sign up at [ https://www.heliohost.org/signup/ ] - a limited number of free registrations open most every night at midnight UTC and are used quickly (currently in about two hours or less)

check if they are open - and server Johnny is up - at --> [ http://heliohost.grd.net.pl/monitor/ ]

check when signups might be available - at --> [ http://bybyron.net/helio/sign-up.php ]

the domain [ theother.heliohost.org ] is on server Johnny which is having issues today

see --> [ http://heliohost.grd.net.pl/monitor/ ]

Where exactly would I find a most recent backup?

Stevie's backups (if any) are at --> [ https://heliohost.org/backup/ ]

 

however they only contain a backup (if any) of your [ /public_html ] folder

the backup was created by a (automatic) script - but Stevie's hard drives are very damaged so all of your information (files and databases) might not be in it

if you had a folder(s) outside of [ public_html ] (e.g addon domain) - post it here and the Admins will look for the next time they work on server Stevie

###

 

How do you create a new account?

For server Johnny - just sign up - a limited number of free registrations open every night at midnight UTC and are used quickly

check if they are open - and server Johnny is up - at --> [ http://heliohost.grd.net.pl/monitor/ ]

 

For server Tommy - a authorizing to open a account on server Tommy will be Emailed to your Paypal or Skill email address after you make a donation

for more information - see --> [ https://heliohost.org/donate/ ]

###

 

How do I find out when my Heliohost contract expires?

you do not have a "contract" with Heliohost

other than a small one time donation to open a account on server Tommy the service is free

###

 

I can't log into my account at all - I keep getting invalid log in.

as it says in your post - server Stevie is down (off line) - so you can not get to your account on that server

server Stevie isn't coming back up in the near future (and when it does your account will be gone from it)

I get the plain HTTP in latest Chrome and Firefox unless I specify otherwise...do you have an extension like HTTPS Everywhere installed?

no

Chrome is ver Version 55.0.2883.87 (64-bit) on Ubuntu 16.04 LTS

 

update -- must of had that stuck in a cache - just did a retry no redirect now