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bdistler

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Posts posted by bdistler

  1. IF your account was suspended for [ System Resources ] AND/OR [ Terms of Service ] - Admins will need to unsuspend your account - if that can be done

     

    you should try the [ Renew Account ] on the [ Account Suspended ] page

     

    IF your account was suspended for inactivity - because you did not logged into your account for more than 30 days at [ https://heliohost.org/ ]

     

    you can reactivate your account at [ https://www.heliohost.org/renew/ ]

     

    to prevent this from happening - you must login to your account at [ https://heliohost.org/ ] - with no more than 30 days after your last login

     

    if you have any issues post them here so the Admins can look into it

     

    If you are still seeing the "Account Suspended" page - after reactivating your account - clear your browser's cache and history - close browser - reopen browser - then check your site again

    ###

  2. IF your account was suspended for [ System Resources ] AND/OR [ Terms of Service ] - Admins will need to unsuspend your account - if that can be done

     

    you should try the [ Renew Account ] on the [ Account Suspended ] page

     

    IF your account was suspended for inactivity - because you did not logged into your account for more than 30 days at [ https://heliohost.org/ ]

     

    you can reactivate your account at [ https://www.heliohost.org/renew/ ]

     

    to prevent this from happening - you must login to your account at [ https://heliohost.org/ ] - with no more than 30 days after your last login

     

    if you have any issues post them here so the Admins can look into it

     

    If you are still seeing the "Account Suspended" page - after reactivating your account - clear your browser's cache and history - close browser - reopen browser - then check your site again

    ###

  3. IF your account was suspended for [ System Resources ] AND/OR [ Terms of Service ] - Admins will need to unsuspend your account - if that can be done

     

    you should try the [ Renew Account ] on the [ Account Suspended ] page

     

    IF your account was suspended for inactivity - because you did not logged into your account for more than 30 days at [ https://heliohost.org/ ]

     

    you can reactivate your account at [ https://www.heliohost.org/renew/ ]

     

    to prevent this from happening - you must login to your account at [ https://heliohost.org/ ] - with no more than 30 days after your last login

     

    if you have any issues post them here so the Admins can look into it

     

    If you are still seeing the "Account Suspended" page - after reactivating your account - clear your browser's cache and history - close browser - reopen browser - then check your site again

    ###

  4. ...you should to change the registration mesage sinse its not completly true:

    -

    on which HelioHost's Web page is the registration information not true ??

    ###

    -

    which server are you trying to move from and which server are you trying to move to ??

    ###

  5. at about 22:22:15 2017 05-02 UTC

     

    I 'see' your account's domain [ tamvan.men ] is on server Johnny (i.e. IP address 64.62.211.131 and namesers are set to HelioHost)

     

    from a Whois...

    Updated Date: 2017-05-02T07:46:25Z

    Creation Date: 2017-05-02T06:15:22Z

    ###

    -

    new accounts OR new domains OR you made a change to the DNS records - on server Johnny - can take up to 24 (or more) hours for the queued page to go away

    after 24 hours try - clearing your browser's cache and history - close browser - reopen browser - then check your site again

    ###

  6. IF your account was suspended for [ System Resources ] AND/OR [ Terms of Service ] - Admins will need to unsuspend your account - if that can be done

     

    you should try the [ Renew Account ] on the [ Account Suspended ] page

     

    IF your account was suspended for inactivity - because you did not logged into your account for more than 30 days at [ https://heliohost.org/ ]

     

    you can reactivate your account at [ https://www.heliohost.org/renew/ ]

     

    to prevent this from happening - you must login to your account at [ https://heliohost.org/ ] - with no more than 30 days after your last login

     

    if you have any issues post them here so the Admins can look into it

     

    If you are still seeing the "Account Suspended" page - after reactivating your account - clear your browser's cache and history - close browser - reopen browser - then check your site again

    • Like 1
  7. I was wondering if there was still a 30 day inactivity rule where if if you don't login, the account would be suspended. If so, how would you reactivate the account.

    -

    if your account was suspended for inactivity - because you did not logged into your account for more than 30 days at [ https://heliohost.org/ ]

     

    you can reactivate your account at [ https://www.heliohost.org/renew/ ]

     

    to prevent this from happening - you must login to your account at [ https://heliohost.org/ ] - with no more than 30 days after your last login

     

    if you have any issues post them here so the Admins can look into it

    ###

    -

    I was also wondering, how would you delete the account, or change the domain. I was told the classic site doesn't work with the new servers.

    -

    log-in at --> [ https://heliohost.org/ ]

    ###

  8. I'd like to know what happened

    -

    your account was suspended for inactivity - because you did not logged into your account for more than 30 days at [ https://heliohost.org/ ]

     

    to prevent this from happening - you must login to your account at [ https://heliohost.org/ ] - with no more than 30 days after your last login

     

    If you are still seeing the "Account Suspended" page - after reactivating your account - clear your browser's cache and history - close browser - reopen browser - then check your site again

    ###

    -

    nothing that I judge as prohibited per HelioHost.org rules.

    -

    you renewed (i.e. unsuspended) your account - that says you were not outside of the TOS - else the Admins would need to unsuspended you account (if they would)

    ###

  9. the key word here is "reasonable" limits - I did not say anything about the amount or size of those limits

     

    If we severely crippled it like that...

    The server is fully capable of being stable while allowing unlimited domains/bandwidth/etc.

    -

    while you account has unlimited addon domains - how many of them could you use when each of them has a Web site made with a CMS such as WordPress ( BTW I am a bigoted and opinionated hater of WordPress ) while your account has a disk space limit of 500 MiB - my point is - with that disk space limit - would a limit of 4 addon domains - that would allow 5 Web sites with your account - be unreasonable ?

    ###

  10. while this thread is about which PHP versions for the new server Ricky

    here is my opinion of some of controls it should have

    ###

     

    my vote for Ricky is LAMP (i.e. Linux Apache MySQL PHP)

     

    with

    one account per household or individual

    limit of inodes

    limit of disk space

    limit of databases

    limit of domains

    limit of Email accounts

    limit of bandwidth

    Limit of Cron jobs per time of X

    no remote MySQL (in or out)

    no SSH access

    cPanel's MultiPHP Manager (versions 5.4 thru 7.1)

     

    user must login to account with no more than X days from last login

    or account will be suspended

    the user can remove that suspension up to X days

    anytime after that - the 'system' will delete the account (with its files and databases) with no backup

     

    backups are the sole responsibility of the user

    ###

  11. i have created an account and mapped my domain "worldtosky.com".

    on login to helioshost johnny

    I assume by "mapped" that is to say you set DNS records at your domain's registrar

    ###

     

    now i want to free my domain name from this server

    you did that when you 'parked' it at your domain's registrar - which is GoDaddy.com

    and your domain now has the DNS [A] record (i.e. IP address) [ 184.168.221.42 ] with DNS [NS] records of [ ns13.domaincontrol.com (216.69.185.7) ] and [ ns14.domaincontrol.com (208.109.255.7) ]

     

    see --> [ https://myip.ms/info/whois/184.168.221.42/k/332922658/website/worldtosky.com ]

    ###

     

    if someone delete his/her account ,the doamin name which was mapped become free from server or not ??

    IF they own the domain (i.e. not a HelioHost sub-domain) - not until they change the DNS records at their domain's registrar

    ###

     

    how long it take to make our domain name available for mapping to other server.

    about 24 hours - but can be less

    ###

  12. Is Tommy going to upgrade?

    at cPanel's ( paper_lantern theme ) home page --> [ SOFTWARE ] --> [ MultiPHP Manager ] --> select the domain(s) to set it on - then select (pull down) the version to set - then click on [ Apply ] - with my free-hosting account on server [ Tommy ] it is up to version 7.1
    • Like 1
  13. ...i only input the domain in cpanel

    you can not use a subdomain of [ heliohost.org ] (e.g. myaccount.heliohost.org) - you need to use you own domain

     

    on cPanel --> SOFTWARE --> CloudFlare page there is a pull-down list next to the CloudFlare icon - near the top of the page - of the domains on you account at HelioHost

  14. I would like to enable unrestricted remote access to the following database:

    after you setup your database in cPanel --> [ MySQL Database Wizard ]

     

    in cPanel's --> [ Remote MySQL ]

    enter your ISP's IP address and you can add other IP address'

    OR

    If you want any IP in the world - to connect to the database then put a [ % ] there instead of any IP - this is a large security risk

  15. information for FileZilla client

     

    ### if your account is on server Tommy ###

    Open FileZilla

    Click File >> Site Manager

    Click New Site

    Type "Tommy SFTP" and press enter

    In Host field type "tommy.heliohost.org"

    In Port field type "1342"

    In Protocol dropdown select "SFTP - SSH File Transfer Protocol"

    In Logon Type dropdown select "Normal"

    In User field type your cPanel username

    In Password field type your cPanel password

    Click Connect

    Approve the remote server key, and check the box to not ask you about this server again.

    ###

     

    ### if your account is on server Johnny ###

    Open FileZilla

    Click File >> Site Manager

    Click New Site

    Type "Johnny SFTP" and press enter

    In Host field type "johnny.heliohost.org"

    In Port field type "1373"

    In Protocol dropdown select "SFTP - SSH File Transfer Protocol"

    In Logon Type dropdown select "Normal"

    In User field type your cPanel username

    In Password field type your cPanel password

    Click Connect

    Approve the remote server key, and check the box to not ask you about this server again.

    ###

     

    if FileZilla throws any errors - post those errors so the Admins can help you

    ###

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