MoneyBroz

Your account was suspended because wordpress is causing too much load on your account. for reference, you used 12916 CPU in 24 hours when the limit is 10000 CPU. This is notorious for wordpress because the software is bloated even by default. i unsuspended your account. if you don't fix the issue that is causing the high load then your account will remain suspended after the 3rd time you get suspended until you fix the issue. i recommend adding deny from all to your .htaccess so you don't get suspended while trying to fix the issue.

a root admin needs to assist with this. Escalating...

Domain changed. it can take up to 2 hours to start working.

Domain has been added. since you will be using cloudflare, make sure your A record is set to 65.19.141.77 and AAAA record to 2001:470:1:1ee::2002

Hosting account, forum account or both?

phpidc has been unsuspended. An admin can help merge the accounts.

12 minutes ago, christian3137 said:

Please help. I misspelled a domain name. It should be dieneuebibel.helioho.st instead of dieneuebible.helioho.st.

Is it possible to correct this? Or create a new domain and remove the other one?

I am very sorry about this

dieneuebibel.helioho.st has been added, Krydos can remove the other domain.

you can donate though paypal and other options at https://heliohost.org/donate/

Subdomains have been added. an extra 1000mb would cost $5 USD.

18 minutes ago, zemfajardo7 said:

i want to keep jcischurch.helioho.st

Unsuspended.

Account has been reset and a new invite has been sent to the email associated with the account.

Changed, it may take up to 2 hours for the domain to start working.

JSP and Java isn't currently supported. This will be added again sometime in the future.

36 minutes ago, nexus2024 said:

How about 500 emails per day?

If this number still sound ridiculous, kindly put in any figure that is within the maximum allowable emails that can be sent per day.

Thanks Krydos.

Kindly don't spam the same question over and over again.

Account has been reset and a new invite has been sent to the email associated with the account.

2 hours ago, m1crocat said:

I'm sorry if I wrote it in the wrong place😕

This is the correct place for this topic.

10 minutes ago, tenantproject202 said:

I work on projects at the university, and I have more than one project, and for each project I need to create a different database and account for it, so I created more than one account depending on the projects I worked on.

You can do all of this on one account.

Added, it can take up to 2 hours for the domain to start working.

Changed, it can take up to 2 hours for the new domain to start working.

you can find the ssl/tls setting by clicking the dropdown menu beside your domain. it will be the first option under security.

You can reissue the certificate by clicking the reissue option in the ssl/tls settings for your domain. then once on the page, goto the very bottom and click the lets encrypt option. then it will bring up a list of options that you can choose. check all of them except the wildcard option since it isn't supported yet. then click the get it free button.

You don't necessarily have to, but if you want to, the domain is now there so you can do it.

www.sylvain.heliohost.org has been added. you can re-secure the domain in the plesk ssl settings.

www.sylvain.heliohost.org currently does not exist. it would need to be added to secure it. it isn't that important because most modern browsers do not need to use www to access a website.

This support request is being escalated to our root admins.