MoneyBroz

This support request is being escalated to our root admins.

Added

Loads fine for me, try clearing your browser cache.

You were suspended for high load (101.07 GB of memory usage) i unsuspended your account. Be sure to keep track of your load at https://heliohost.org/dashboard/load/ the limit is 10k CPU and 100GB of memory in 24hrs.

This support request is being escalated to our root admins.

Gmail is known to reject emails that come from our servers. DKIM and SPF seems to be the most common issue. However even when these are configured for your domain, Gmail may still reject the emails or put them in spam.

1 hour ago, lsu said:

Looks like our websites are not accessible and I am unable to login to Plesk. Is my IP blocked again?

FYI, I have deleted the mail accounts in Plesk and also from my mail client.  

Unblocked

This support request is being escalated to our root admins.

You were suspended for high server load. The limit is 100gb of memory in 24hrs. Your account had 130.52 GB of memory usage before 24hrs. Make sure to keep the load under 100GB of memory and 10k CPU usage. You can keep track of your load at https://heliohost.org/dashboard/load/

Unsuspended.

I'm escalating this topic so a root admin can look at this

I see that you are talking mainly about the np-webdesign.heliohost.org domain so i am unsuspending that account. If you would like the other account unsuspended instead, I can resuspend the webmast1 account and unsuspend the jeanine account.

6 minutes ago, webmast1 said:

But my account is still showing as suspended.

How long will it last to get the status unsuspended and showing back my website.?

Regards

You just need to choose which account you would like unsuspended. To clarify, our ToS states that you can only have 1 account.

Also you don't need to create multiple topics about 1 issue.

You are suspended for having more than one account. Which account would you like to keep?

3 hours ago, lsu said:

The mailboxes, websites and the Plesk dashboards are not yet accessible.

Your IP was blocked in the firewall again for a failed IMAP login. is it accessible now?

Domain added, it can take up to 2 hours for it to start working.

The account is still over the storage limit by 14mb

6 minutes ago, lsu said:

Thank you. I am unable to navigate to other areas of Plesk. I would like to change my DNS for mail delivery. When I try to navigate to Websites & Domains, I am redirected to the Accounts page. Can this be unlocked?

Krydos would have to address this issue.

25 minutes ago, lsu said:

Thank you very much. I have checked the contents of lsuforarts. I do not have anything significant there. I would like to delete this account and continue using the bijurs account.

Can you please delete the lsuforarts account and unsuspend the bijurs account?

Appreciate your assistance. 

lsuforarts has been deleted and bijurs has been unsuspended.

32 minutes ago, lsu said:

Logged in. But still not able to access Plesk

Your IP was blocked in the firewall for failed IMAP logins, unblocked.

This support request is being escalated to our root admins.

Your account is corrupted. because of this we need to reset your account, do you need a backup of the account before we reset it?

This support request is being escalated to our root admins.

This support request is being escalated to our root admins.

Changed