MoneyBroz

Domain added. it may take up to 2 hours to start working.

For reference, this is the type of content they were hosting.

You were suspended for using a temporary email address. for us to unsuspend your account, you will need to provide us a standard email address such as a gmail address.

29 minutes ago, orca said:

I understand the policy. Just to clarify, I only created one account on Johnny and did not create anything on Tommy.

However, I have another issue—I use Johnny for emails , but sometimes subdomains get automatically disabled. I'd like to prevent this from happening. Could you help me with that?

You've already been told the solution to this issue numerous times. refer to this post:

Neither your account or IP that you made this post with is blocked. Johnny had an issue with the main database a few minutes ago, but it is now fixed. let us know if you are still having the same issue.

it seems you have already changed your email on your account. if you need further assistance please let us know.

9 minutes ago, Ookma-Kyi said:

I recommend you change the PHP version to at least 8.2 for security reasons. Have you considered using a static site generator from the link I provided? They are less likely to get hacked.

I think you quoted the wrong person....

Some of these wordpress installations appear to be corrupted. two sites appear to be using an unsupported PHP version for the software you are running, which can be easily fixed by changing the php version in the domain settings in plesk.

This support request is being escalated to our root admins.

Domain added. it may take up to 2 hours to start working.

Krydos can do this for you

Domain added. it may take up to 2 hours to start working.

"veja" is not contain a TLD. please post the full domain you would like to add. (i.e example.com)

Post a link of what topics you would like deleted and we can remove them for you.

40 minutes ago, juris said:

65.19.154.90

This is the IP for Tommy

Unsuspended. it may take several minutes to start working.

You were suspended for having more than one account. which one would you like to keep?

1 hour ago, levysantaana said:

 

Have you tried clearing your browser cache?

You were suspended for having more than one account. which one would you like to keep?

Subdomains added. it can take up to 2 hours for them to start working.

Krydos can do this for you.

This support request is being escalated to our root admins.

Your domain appears to be missing DKIM, SPF, and DMARC which would cause the low score in mail-tester. I'm unsure why you are getting the outgoing messages exceeded error, unless you are trying to send more than 1000 emails which is over your limit. I've escalated this topic so a root admin can further investigate this issue.

What do the server logs say for your domain? Refer to this wiki guide if you need help finding where they are located: https://wiki.helionet.org/View_Error_Logs

Account has been reset and a new invite has been sent to your email. You can download a backup of your account before the reset at https://heliohost.org/backup/