MoneyBroz

Domain added. it may take up to 2 hours to start working. Escalating so a root admin can setup the records for you.

You were suspended for trying to access files outside of your home directory. a root admin can assist with this further.

Domains added. it may take up to 2 hours for them to start working.

1 hour ago, scambra said:

So it seems as it's trying to issue a certificate for the domain, which is in other hosting. Also, I don't understand why it says

Yes that is expected. you would need to have it pointed to Johnny before the certificate can be issued from Plesk.

What is your username?

Domain deleted. since removing domains deletes the files associated with it, i made a backup of your account before removing the domain, which can be downloaded from https://heliohost.org/backup/

Let us know if you need anything else.

You were indeed suspended for high server load. i unsuspended your account. it may take a few minutes to start working.

Krydos can do this for you

Make sure this is unchecked in Domains > yourdomain.com > Hosting & DNS > Apache & nginx Settings.

This support request is being escalated to our root admins.

Done. it may take up to 2 hours for the new domain to start working.

A root admin will need to assist with this since the accounts files are inaccessible while over the storage limit. Escalating....

Tommy is currently having minor issues right now. Krydos is working on it.

You were suspended for having more than one account, which one would you like to keep?

This support request is being escalated to our root admins.

Also as side note, the www record isn't required for the certificate to be issued for your domain.

it seems that the www record is non-existent on your domain. Escalating this post so a root admin can add the record for you.

No problem

Forum and hosting account deleted. Thank you for using heliohost.

Main Domain changed. it may take up to 2 hours to start working.

johnny.heliohost.org

Domains added. it may take up to 2 hours for them to start working.

This support request is being escalated to our root admins.

Also please don't spam an excessive amount of tags in the post description.

What domain would you like to add? You can only have up to 10 domains due to resource limitations.