MoneyBroz

Domain added, it may take up to 2 hours to start working.

41 minutes ago, dramadan said:

What is the limit on subdomains? Thank you. I also wanted to know if I can have remote access to the database enabled.

You can have up to 10 domains on your account. both main/addon domains and subdomains count towards this limit.

Domain added. it may take up to 2 hours to start working.

Domains removed.

What is your username?

This support request is being escalated to our root admins.

Subdomain added. it may take up to 2 hours to start working.

This support request is being escalated to our root admins.

Domain added  it may take up to 2 hours to start working.

Account has been reset and a new invite has been sent to the email address associated with the account.

10 hours ago, licensafe said:

REQUEST ADD DOMAIN

Username: licensafe
IP Server: 64.62.151.106
Subdomain (from heliohost): licensafe.heliohost.us

New Domain: nusantararom.org

Thanks you.

Added

Added. it may take up to 2 hours to start working.

You were suspended for using 102.28 GB of memory. remember to monitor your account load at https://heliohost.org/dashboard/load

Unsuspended

This support request is being escalated to our root admins.

Loads fine for me. try clearing your browser cache.

You were suspended for using 100.13 GB of memory, i unsuspended your account but please fix the issue as soon as possible to avoid being suspended for high load again.

Your IP was blocked in the firewall due to a failed SSH login. We do not support SSH access on Tommy or Johnny. i unblocked your IP.

This support request is being escalated to our root admins.

The account jhromany has been unsuspended.

You were suspended for using 10029.30 CPU. As a reminder, the limit is 10k in a 24hr period. you can keep track of your account load at https://heliohost.org/dashboard/load

Unsuspended

This support request is being escalated to our root admins.

RIP

This support request is being escalated to our root admins.

i just tested it and it worked for me after i clicked always trust this certificate for future sessions.

tell her to try clicking always trust this certificate in the unknown certificate popup then click ok. it seems like it is timing out due to inactivity on the users end.

Has she tried using the hostname as johnny.heliohost.org instead of handbasket.helioho.st