Sn1F3rt

You can use this email module, for support.

Another invite can be sent to you. Try again with that.

Yeah you'll need a new one. Most probably that was due to you using the same main domain as before. An admin can clean that up, then you can signup again.

His cPanel username was advmauer and his forum username is mauer.

BTW wolstech, what's the other TLD that requires this?

You'd posted in the Questions forum and wolstech did reply, that's why it was marked as answered. Posting on the Customer Service forum would have been better. Nevermind, an admin will look into it following this post.

Which add-on?

Okay then... Nevermind but setting the glue records should be somewhere.. Maybe open a ticket and ask them about it?

This is your username: advmauer

 

If you know the email will and good. Otherwise the backup can be mailed to the registered email, then you'll have to wait for person to be back so that you can download the backup.

Not sure how it's done in GoDaddy. All my domains are from NameCheap.

 

Follow this: https://www.interserver.net/tips/kb/create-glue-records-godaddy-register-nameserver/?amp

Tommy's being rebuilt due to a recent crash. Hence it's formatted and all accounts in it are gone.

 

Go to https://www.heliohost.org/backup and download your backup with your previous Tommy credentials. Now what you can do is wait for Tommy to come back and create an account again.

 

Otherwise you can temporarily create an account on Ricky which can be moved to Tommy after he's back. If you're a donor is your transaction ID and you can receive an invite. Otherwise consider signing up at midnight UTC when the registrations open up.

Amnt sure if this can be done. My logic states that you just need the nameserver to be operational. So how about adding a glue nameserver for your domain pointing to 8.8.8.8 and adding that some with HelioHost ns2. Just give it a shot... Never tried it before. Maybe it can solve your problem.

And, I know this isn't on topic, but the PHP, will it be updated to 5.3 for Tommy?

In all probability, you mean 7.3 coz 5.x till 5.6 have reached EOL. (Actually including 5.6 but it's still in active usage).

 

https://www.php.net/eol.php

Were y'all on Tommy?

Probably the ns1 issue is fixed now, coz it's loading for me.

All accounts on Tommy are formatted so anyways that's not there. Just checked for Johnny, it's not there so it's successfully deleted.

 

Don't worry, you'll be a sent a new invite.

Your account wasn't erased. Tommy's being rebuilt due to a recent crash. Hence it's formatted and all accounts in it are gone.

 

Go to https://www.heliohost.org/backup and download your backup with your previous Tommy credentials. Now what you can do is wait for Tommy to come back and create an account again.

 

Otherwise you can temporarily create an account on Ricky which can be moved to Tommy after he's back. If you're a donor is your transaction ID and you can receive an invite. Otherwise consider signing up at midnight UTC when the registrations open up.

Yeah you're eligible for a Ricky invite. An admin will verify your donation and send it to you shortly.

All the accounts on Tommy have been formatted...so cant help it. You'll have to recreate your account when he's back.

Glad to know that. Well done!

I amnt so used to DBs but I think it should be only a % sign.

Just create a new thread in the Customer Service forum and an admin will assist you.

I'm trying to point a new domain from GoDaddy to Helio NS servers and am getting "ns2.heliohost.org, Query refused" as an error. Is it because my new account wasn't created yet? The new domain I'd be using is kindred.com.br

Try again now. It wasn't resolving sometime back. Now it is. Too much problems with the nameservers today, no idea why!

You can post your previous transaction ID here and get a Ricky invite. :-)

Thanks a lot for the donation. Users like you make it possible for HelioHost to keep going. Did you know you can again receive additional storage or immunity (whatever you prefer) for your new donation?