Unknown025

Have you tried checking the error log? You can find it in Plesk's dashboard.

I'll escalate your thread so an administrator can add that domain for you.

I'll escalate your thread so an administrator can help you out. Python packages have to be installed by administrators currently.

I'll escalate your thread. Is this for VPS9?

Sure, no problem.

If you don't mind bypassinfo.com replacing your current heliohost.us domain, I can set that up for you. Otherwise, I can escalate your post to an administrator. 

Hey there. Have you tried checking your junk/spam folder? Otherwise, we'd need to check your email, is it the same as you used to signup for the forums, or a different one?

I'll escalate your request so an administrator can help.

Our administrators are being made aware of the login problems, they're working on it. 

You can tell us which domain you'd like to add, and we can add it for you. You'd then have to either set your domain's nameservers to HelioHost's, or create an A record to Tommy's/Johnny's IP address. 

You should be all set once you change your nameservers or create an A record to 65.19.141.67.

I'll escalate your issue to the administrators. Is this for http://professorparticular.info/, or another domain?

Hi stasi,

I'm not very familiar with Plesk yet, so I'll escalate your request so Krydos can comment. It looks like Apache restarted a few minutes ago though, so your site looks to be working fine now.

I'll escalate your request to an admin.

I'll escalate your request so that an administrator can help you.

Changed, you should be all set.

Your account does not appear to be suspended. Please make sure you're logging in through https://heliohost.org/login.

It's a bit hard to tell what your issue is without seeing what your routing for the authentication looks like, but you could check the logs for any errors regarding connecting to the database or rejecting requests with a 401.

Alright, what about if you temporarily rename the .htaccess file to another name, to see if your page will load without it?

57 minutes ago, seintitus said:

<IfModule mod_negotiation.c>
        Options -MultiViews -Indexes
    </IfModule>

If you remove this portion, does that fix your problem?

Hello there. I'll escalate your request to our administrators.

Domain changed, you should be able to see the changes once you've updated your nameservers to HelioHost's.

I'll escalate your request to the administrators.

You should be all set. 

Hi there. I'll escalate your request to the administrators. Just to be clear, you're referring to your VPS subscription?