Unknown025

Your account has been reset. You should receive an email to register for a new account.

Domain added. Make sure you create an A record to Tommy's IP address or use HelioHost's nameservers.

I'll escalate your request so Krydos can take a look at that for you. Is your VPS #93?

Hi there. Both subdomains have been added to your account.

Your account has been deleted. You should receive an email to recreate your account with 3000 MB of space. 

Your account was suspended as you had signed up for multiple accounts, which is against our Terms of Service. Which account would you like to keep?

Wolstech was talking about server load, not webpage loading. Both of your sites look to be working just fine, so if you'd like us to help, you'll need to share which URL you're seeing a problem at. You can also view the error log in the Plesk dashboard.

Your account has been deleted. Thank you for using HelioHost.

I'll escalate your request to the administrators, who will be able to send you a password reset link.

I'll forward your request to the administrators, who will be able to email you a password reset link.

I'll escalate your thread so an administrator can check on that transaction ID. As far as I know, all servers support Node.js and Python.

No worries, hope your day gets better. I'll go ahead and mark this as solved, but feel free to post again if you need to after your account is renewed.

I'll escalate your request so an administrator can look into that for you.

I'll escalate your request so an administrator can do that for you.

I'll escalate your request so a root administrator can check on that for you. Did you check your spam folder?

Did you read wolstech's response on your last thread? You should've received an email to reset your password (which you might need to check your spam folder for).

On 10/7/2023 at 8:00 AM, wolstech said:

It's because you let the account get archived. When an account is archived, the password sometimes gets corrupted, and any additional domains have their DNS zones deleted. Unarchiving does not reverse this.

I've recreated the missing DNS zone for you and sent you an email to reset your password.

The domain now resolves, but it looks like the content might be broken as it just returns a blank page.

I will escalate your request so an administrator can send you a password reset link.

Sounds good. I'll mark your thread as solved then. Let us know if you encounter any other problems.

I'll escalate your request for the administrators to take a look at those Python packages for you.

Can you go into a bit more detail about the issue? Are you able to login using https://heliohost.org/login?

I'll escalate your thread so an administrator can email you a password reset link.

I'll escalate your request so an administrator can do that for you.

It looks like you've resolved this issue over Discord, so I'll mark this as solved for now.

We don't offer heliohost.org domains anymore. If you'd like, we can add a helioho.st or heliohost.us domain instead. Would you like it to be your main domain, or an addon domain?

I'll escalate your request to a root administrator, who'll be able to check those Python packages for you.