Leaderboard

Everyone please welcome the newest addition to our HelioHost staff, KazVee! A question that we get a lot is how to get promoted to admin. You need to do exactly what KazVee did by helping out on the forums and Discord with simple questions that don't require admin access. Since she continued helping out we took notice and offered to give her access to the admin tools so she can help out even more. Since we switched to Plesk control panel in 2021 a lot of our documentation on the wiki became extremely out of date. KazVee took it upon herself to completely overhaul and update our documentation which benefits all of our users. We've been asking our users to help out with the wiki for years, and KazVee was the one who finally stepped up and volunteered to take care of it. Here at HelioHost we all started as regular users helping out like KazVee, and eventually got promoted.

That's why. The server is designed to check if the website is hosted here and disables the domain if it's not. Users on Cloudflare used to be exempt just due to using Cloudflare so you never had an issue before, but I believe Krydos updated the system to now verify these domains via file presence...which a mail-only domain will fail. I believe Krydos can exempt you so the domain cleanup script won't disable it... Escalating.

Are you actually hosting your website with us or just email? Usually when we see this, it's because either the website isn't hosted here, or in a few odd cases we've found the domain cleanup script was broken...if the website itself is hosted here, I'll escalate to Krydos to check why this was disabled.

Be aware that the .us.to and .uk.to domains or any other that's run by afraid.org have known issues. Afraid/FreeDNS sucks when it comes to supporting their domains properly, and you're likely going to run into weird issues like email not delivering and Lets Encrypt claiming its rate limited when it shouldn't be (the most commonly reported issue I see with these domains). These issues aren't HelioHost's fault, but rather that of Afraid, and most hosting companies exhibit some odd behaviors with their domains. For basic HTTP they're fine I suppose...

Invite sent. If you need a copy of your old account's data, it's available from https://heliohost.org/backup/ Thank you for the donation

If you need more space, it's $5 donation per 1 gigabyte up to 6 GB total. Welcome to the Tommy server! We are thrilled to have you here.

Note that after donating, we'll need to delete your account and manually invite you to the other server. The servers do not support just moving the existing account. Please post the transaction number of the donation as well.

You can donate by going to https://heliohost.org/donate/

Tommy is currently a donor only server. You would need to donate $1 to switch.

If I remember right, for Python and similar, the log files aren't specific to a given account and as such contain other users' information, so it isn't available in the UI. Some of the data may appear in the Plesk Logs tab, but these logs are usually limited to Apache and Nginx logs.

Username : ardistory Domain : ardiputra.us.to Ping : Account Load : Error :

This should be fine. As long as nothing private is published without consent, and there's no copyright infringement you should be good.

Domain added. It can take up to 2 hours to start working.

CONGRATULATIONS

Congratulations

This is prohibited for security reasons. You'll need to buy a VPS if you need SSH access.