Your account was resuspended for failure to take care of the malware problem during your allotted 24 hour period. The offending files have been deleted, and your account has been manually unsuspended. If you still see the suspended page then you should try clearing your browsers cache. Since you obviously have no idea what is going on, I'll explain it in really simple terms for you. If you don't secure your website hackers can upload malicious files like the one that was detected by our virus scanner. We suspended your account to let you know about the problem. You asked for an unsuspension, we told you what the problem was, but you didn't fix it. What a c99 shell does is allow hackers to upload whatever they want or change your files. It might not have anything to do with passwords if you upload this malicious script for the hacker in the form of a free theme or plugin. If you don't secure your website or if you keep uploading these types of files yourself your account will continue to be suspended for malware or defaced by the owners of the malware. I get the feeling that you're trying to imply that Heliohost is insecure, but that's incorrect. Our servers are quite secure, but it's your responsibility to make sure everything you upload to your account is secure.