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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]
Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.1k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.2k
    posts

8,537 topics in this forum

  1. [Solved] Request to be added to be moved to Plesk Hosting

    By seintitus,
    • 1 reply
    • 406 views

  2. How to use Flask on Plesk

    By Krydos,
    • 5 replies
    • 4.7k views

  3. How to use Django on Plesk

    By Krydos,
    • 5 replies
    • 1.4k views

  4. [Solved] Change donation email

    By animal,
    • 1 reply
    • 263 views

  5. [Solved] Config table does not contain the version.

    By garrigue,
    • 8 replies
    • 5.5k views

  6. [Solved] max input var

    By garrigue,
    • 4 replies
    • 431 views

  7. Account transfer

    By gogi46,
    • 3 replies
    • 324 views

  8. [Solved] Please update the ETA

    By ytmusic,
    • 1 reply
    • 337 views

  9. [Solved] Donations

    By AtomicBob,
    • 8 replies
    • 559 views

  10. [Solved] Website not working - Tommy

    By fcb202,
    • 7 replies
    • 460 views

  11. I want to start over

    By hwalker,
    • 1 reply
    • 265 views

  12. [Solved] install ssl certificate

    By swlabr,
    • 2 replies
    • 487 views

  13. Emails sent to gmail addresses from tommy2.heliohost.org are being blocked

    By cktrack,
    • 2 replies
    • 439 views

  14. [Solved] FTP error 550

    By garrigue,
    • 4 replies
    • 530 views

  15. [Solved] Please add Python Modules MIMEText and EmailMessage

    By cktrack,
    • 4 replies
    • 1.2k views
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