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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10093 topics in this forum

  1. Upload size problem

    By geggel,
    • 4 replies
    • 718 views

  2. [Solved] Please add my Domain

    By seekwe,
    • 2 replies
    • 564 views

  3. [Solved] Please Remove Subdomain And Alias

    By walterpowell,   
    • 1 reply
    • 528 views

  4. [Solved] Please Add Subdomain

    By tmzafar,   
    • 1 reply
    • 466 views

  5. [Solved] T-Mobile 5G Home (is a hotspot)

    By ajaxStardust,
    • 2 replies
    • 611 views

  6. [Solved] Domain Change

    By Guest,   
    • 1 reply
    • 391 views

  7. [Solved] Extract a zip file for me

    By msbsurfi,
    • 8 replies
    • 1k views

  8. Add a new domain application

    By lanxintech,
    • 1 reply
    • 361 views

  9. Domain modifications

    By techkitty,
    • 1 reply
    • 502 views

  10. [Solved] SourceGuardian

    By adatz,
    • 1 reply
    • 381 views

  11. Remove a custom domain

    By pelzomg,   
    • 1 reply
    • 373 views

  12. [Solved] Remove and Add domain

    By atdx,
    • 2 replies
    • 566 views

  13. [Solved] Subdomain Adding

    By efeauther,   
    • 1 reply
    • 451 views

  14. Delete account

    By tathanas2,
    • 1 reply
    • 531 views

  15. [Solved] Request to Add an Addon Domain

    By thedannified,   
    • 1 reply
    • 401 views
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