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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10093 topics in this forum

  1. [Solved] i cant seem to access my site

    By gdjkhp,
    • 2 replies
    • 536 views

  2. [Solved] Changing main domain

    By wguerrero,   
    • 3 replies
    • 672 views

  3. [Solved] Adding a domain to my account.

    By wguerrero,   
    • 2 replies
    • 567 views

  4. [Solved] Create DNS Records

    By b0chard,
    • 6 replies
    • 1.1k views

  5. [Solved] Change Domain To Sub-Domain

    By alexliss216,
    • 1 reply
    • 465 views

  6. game

    By game234,
    • 1 reply
    • 431 views

  7. Access Issues After Migration to Morty

    By talesaz,   
    • 1 reply
    • 476 views

  8. [Solved] Adding a new domain

    By stevenpgrey,
    • 1 reply
    • 583 views

  9. [Solved] Request to add Addon domain to my hosting account

    By krazyvortexzz,
    • 1 reply
    • 510 views

  10. Domain & Subdomain

    By sins4skins,
    • 1 reply
    • 467 views

  11. [Solved] Reset Account

    By sins4skins,   
    • 1 reply
    • 419 views

  12. [Solved] Add domain to my account

    By dragonbeodo,
    • 1 reply
    • 452 views

  13. Addition of subdomain

    By coyota,
    • 2 replies
    • 458 views

  14. Can't login after a incident. Read description

    By coyota,
    • 9 replies
    • 886 views

  15. [Solved] Help on configuring email

    By b0chard,   
    • 10 replies
    • 1.3k views
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