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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10093 topics in this forum

  1. [Solved] Add a domain

    By msbsurfi,
    • 1 reply
    • 480 views

  2. [Solved] Add a domain

    By zdsa,
    • 1 reply
    • 515 views

  3. [Solved] Suspicious Login Detected

    By pokemonwawi,   
    • 1 reply
    • 605 views

  4. [Solved] Add new domain

    By talesaz,
    • 1 reply
    • 565 views

  5. [Solved] Hey admin could you please add this domain

    By taskinraja01,
    • 1 reply
    • 442 views

  6. [Solved] Add new domain to my account "carloceli23"

    By carloceli23,
    • 1 reply
    • 491 views

  7. [Solved] Remove domain

    By carloceli23,
    • 4 replies
    • 766 views

  8. [Solved] Change Johnny to Tommy (multiple accounts)

    By jhromany,   
    • 1 reply
    • 512 views

  9. [Solved] Hestia command missing

    By msbsurfi,
    • 2 replies
    • 648 views

  10. cost (mine) of continuous monitoring vs Inactive

    By ajaxStardust,
    • 2 replies
    • 509 views

  11. [Solved] new domain

    By jhromany,   
    • 3 replies
    • 649 views

  12. [Solved] Add custom domain

    By dxmucamba,   
    • 1 reply
    • 565 views

  13. [Solved] epicman212 requesting an added domain

    By epicman212,   
    • 1 reply
    • 460 views

  14. [Solved] Add Domain Request

    By lpuverto,
    • 3 replies
    • 608 views

  15. [Solved] Create a new domain name for a Laravel website

    By emmanuelfosso205,   
    • 1 reply
    • 534 views
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