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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]
Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.1k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.2k
    posts

8,540 topics in this forum

  1. Node JS deployment

    By mariadumas,   
    • 1 reply
    • 418 views

  2. [Solved] Change Domain

    By TECHNOGG,
    • 1 reply
    • 291 views

  3. [Solved] Java

    By nevesvitor,
    • 1 reply
    • 202 views

  4. [Solved] Account Wipeout & Change domain — franznic

    By franznic,   
    • 1 reply
    • 373 views

  5. [Solved] Main domain

    By eeyore211,
    • 1 reply
    • 245 views

  6. [Solved] Request to Add New Main Domain for HelioNet Account under Username "xdwolf"

    By mrxdwolf,
    • 1 reply
    • 328 views

  7. VPS subscription

    By joezhou,
    • 1 reply
    • 250 views

  8. Migrate to the Ricky server

    By mth5,
    • 1 reply
    • 266 views

  9. [Solved] Origin is unreachable - Host error

    By sportnix,
    • 5 replies
    • 382 views

  10. [Solved] reset password

    By bassu,
    • 2 replies
    • 340 views

  11. [Solved] Server move and domain change

    By hunter93,
    • 3 replies
    • 251 views

  12. Please check your email and click the link in the email to indicate whether you're ready to move or if you'd like to wait a bit longer.

    By rodtvudt,
    • 2 replies
    • 253 views

  13. VPS issue

    By shaacc2019,
    • 1 reply
    • 224 views

  14. Need SSL

    By yesuswe,
    • 1 reply
    • 210 views

  15. Domains been disabled

    By mateusfmello2,
    • 1 reply
    • 177 views
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