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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

10127 topics in this forum

  1. [Solved] Change main domain

    By zaisty,
    • 1 reply
    • 192 views

  2. [Solved] How to request a refund?

    By Guest kamilhussen24,
    • 1 reply
    • 190 views

  3. [Inactive] Confusion on restoring account

    By schase,
    • 2 replies
    • 190 views

  4. [Solved] Delete site

    By fatalslink,
    • 1 reply
    • 190 views

  5. [Solved] domain can not be reached

    By bliepbliep,
    • 2 replies
    • 188 views

  6. [Solved] Encrypt renewal error

    By talesaz,
    • 2 replies
    • 187 views

  7. [Solved] Websites origin unreachable

    By seekedx,
    • 3 replies
    • 187 views

  8. [Inactive] Add domain and subdomains back after Johnny rebuild

    By wendyfiore,
    • 2 replies
    • 186 views

  9. [Solved] please bind my domain to my Morty account

    By seabirdr,
    • 2 replies
    • 185 views

  10. [Solved] Requesting adding main domain

    By locknchase,
    • 1 reply
    • 183 views

  11. [Solved] Domain Change

    By roseeeee,
    • 1 reply
    • 182 views

  12. [Solved] Warning of violation of Heliohost terms and conditions

    By joyatour,
    • 1 reply
    • 181 views

  13. [Solved] Add domin

    By Guest kamilhussen24,
    • 1 reply
    • 179 views

  14. [Solved] create addon domain

    By hunterp93,
    • 1 reply
    • 179 views

  15. [Solved] Add domain

    By ikke,
    • 1 reply
    • 176 views
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