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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10093 topics in this forum

  1. Unusual Slowness

    By Elivmar,
    • 11 replies
    • 3.6k views

  2. Unwanted Default File Permissions

    By robev,
    • 6 replies
    • 2k views

  3. Up And Queued

    By wildang,
    • 2 replies
    • 775 views

  4. Upable to login

    By g4j,
    • 10 replies
    • 3.7k views
    • g4j
    • g4j

  5. update

    By bawanthabe,   
    • 3 replies
    • 936 views

  6. update

    By Guest,
    • 0 replies
    • 1.8k views
    • Guest
    • Guest

  7. Update DNS Record

    By blesd,
    • 2 replies
    • 661 views

  8. Update Johnny Cpanel

    By paladox2014,
    • 1 reply
    • 666 views

  9. Update Krydos documentation to Python 3.10

    By masthst,
    • 2 replies
    • 860 views

  10. Update Mysql And Php

    By paladox2014,
    • 2 replies
    • 571 views

  11. Update Postgresql On Johnny

    By paladox2014,
    • 3 replies
    • 745 views

  12. Update Softaculous Scripts

    By Dlget,
    • 3 replies
    • 1.7k views
    • Guest
    • Guest

  13. Update This Site

    By paladox2014,
    • 5 replies
    • 848 views

  14. Update War

    By hkaldane,
    • 2 replies
    • 981 views

  15. UpdatePHP ?!

    By marcosdm,
    • 1 reply
    • 714 views
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