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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.9k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.6k
    posts

10064 topics in this forum

  1. [Solved] Domain name change

    By daniegusa,
    • 1 reply
    • 282 views

  2. [Solved] Add New Domain

    By earthyshapes,
    • 2 replies
    • 282 views

  3. Incorrect username password

    By slashbit,
    • 10 replies
    • 282 views

  4. [Solved] I can't connect to my email

    By b0chard,   
    • 2 replies
    • 281 views

  5. [Solved] Account Reset

    By ebsug,
    • 1 reply
    • 281 views

  6. Transfering Server to New Domain

    By o1mark1,   
    • 0 replies
    • 280 views

  7. [Solved] Help with SSL issue

    By chrisohps,
    • 5 replies
    • 280 views

  8. [Solved] how to access terminal or ssh

    By noaman,
    • 1 reply
    • 279 views

  9. [Solved] Add new domain

    By jeremybrown,
    • 2 replies
    • 278 views

  10. [Solved] Hello, I need to delete the agropeony.com domain and erase all its files and backups, keeping only rvan.net on the hosting.

    By mohamedabdelshaf,
    • 2 replies
    • 278 views

  11. [Solved] Domain Change Request

    By oshekher,
    • 3 replies
    • 277 views

  12. SSL/TLS Certificates

    By costacja,
    • 1 reply
    • 277 views

  13. Report of Malicious Activity & Attack Attempts on Account: almhdy.sd

    By almahdi,
    • 1 reply
    • 277 views

  14. [Solved] subdomain needed

    By thirugns,
    • 1 reply
    • 277 views

  15. [Solved] Add domains and subdomains

    By axisreject,
    • 1 reply
    • 276 views
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