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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10093 topics in this forum

  1. [Solved] Unable to log in to Tommy

    By trenten,
    • 1 reply
    • 749 views

  2. [Solved] Add a Domain

    By scientistgray,
    • 1 reply
    • 713 views

  3. [Solved] Request to Add Domain api.zahraun.uk

    By theshoqanebi,
    • 1 reply
    • 248 views

  4. Error with Fantastico

    By TriMethylXanthine,
    • 1 reply
    • 1.8k views

  5. I Can't Access cPanel

    By sheeds,
    • 1 reply
    • 786 views

  6. Queued Account After Adding Addon Domain

    By moonscapex,
    • 1 reply
    • 1k views
    • jje
    • jje

  7. Account Queued Again

    By Snake Nath,
    • 1 reply
    • 1.2k views

  8. Delay and errors on website

    By Waffle(est),
    • 1 reply
    • 930 views
    • Guest
    • Guest

  9. Account Creation Date keeps moving, leolanchas.com.ar

    By Pep,
    • 1 reply
    • 793 views
    • Guest
    • Guest

  10. [Solved] 500 Internal Server Error:mdiary

    By mdiary,   
    • 1 reply
    • 961 views
    • jje
    • jje

  11. [Solved] Unsuspend my account

    By nurking,
    • 1 reply
    • 744 views

  12. [Solved] Java deployment

    By dhlg29,
    • 1 reply
    • 938 views

  13. [Solved] Can't login to heliohost.org

    By sortaloc,
    • 1 reply
    • 547 views

  14. Help Plesk Password

    By drosales0391,
    • 1 reply
    • 540 views

  15. [Solved] wipe all my server's date and reset

    By ducks,   
    • 1 reply
    • 525 views
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