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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10093 topics in this forum

  1. [Solved] Addon Domain

    By raykai,
    • 1 reply
    • 747 views

  2. [Inactive] Request To Have The .war File Deployed By Creating A New Topic In Customer Service

    By deyi,
    • 1 reply
    • 667 views

  3. Problems With Mysql, Errors In Opencart And Can't Install Drupal

    By luisfeser,
    • 1 reply
    • 756 views

  4. I Can't Change Cpanel Password

    By naseri,
    • 1 reply
    • 460 views

  5. [Solved] Xml File Can Not Find: Joomla Extension Installation

    By sachink,
    • 1 reply
    • 557 views

  6. Softaculous Installation Failed

    By maicol07,   
    • 1 reply
    • 1.3k views

  7. Websitem Açılmadı

    By cvary61,
    • 1 reply
    • 674 views

  8. [Solved] Tommy is Down

    By mrj,
    • 1 reply
    • 727 views

  9. Delete my account

    By rebal15,
    • 1 reply
    • 738 views

  10. [Solved] Please change me the main domain

    By celestatone,
    • 1 reply
    • 660 views

  11. [Solved] ADD NEW DOMAIN

    By xbc,
    • 1 reply
    • 467 views

  12. [Solved] Change My domain

    By hcalderon,
    • 1 reply
    • 502 views

  13. [Solved] add subdomain

    By mhiguera,   
    • 1 reply
    • 415 views

  14. Add domain aliases with matching subdomains (no redirects, same content)

    By centralmacatuba,
    • 1 reply
    • 303 views

  15. [Solved] add domain and subdomain

    By wltr,
    • 1 reply
    • 180 views
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