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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10093 topics in this forum

  1. [Solved] Reset Password

    By ouard,
    • 1 reply
    • 483 views

  2. File Download

    By russgarde03,
    • 1 reply
    • 519 views

  3. [Solved] Main Domain Change

    By dappergordy,
    • 1 reply
    • 423 views

  4. [Solved] add a new sub domain

    By datatech,
    • 1 reply
    • 463 views

  5. [Solved] Please add a new domain

    By tms22,   
    • 1 reply
    • 377 views

  6. Domain

    By irinafikh,
    • 1 reply
    • 512 views

  7. [Solved] my account is stuck on 5% loading after account reset

    By airirctc22,
    • 1 reply
    • 279 views

  8. [Solved] add a domain

    By ultrapizzzagd,
    • 1 reply
    • 183 views

  9. Something is wrong with opening the forum and logging in.

    By neptunus,
    • 1 reply
    • 60 views

  10. Domain Management

    By tslnyy,
    • 1 reply
    • 1.2k views

  11. Login Issue

    By PyF-3,
    • 1 reply
    • 606 views

  12. [Solved] Is The "helionet Username" That I Inputted Upon My Heliohost Registration, The Same As My Username Here?

    By 5ervant,   
    • 1 reply
    • 1.9k views

  13. [Solved] Request to add a domain name

    By espyou,
    • 1 reply
    • 531 views

  14. [Solved] New Domain Name Request

    By carlos77,
    • 1 reply
    • 669 views

  15. Access Issues After Migration to Morty

    By talesaz,   
    • 1 reply
    • 476 views
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