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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.9k
    posts

9952 topics in this forum

  1. [Solved] Add a new domain

    By mth5,
    • 1 reply
    • 612 views

  2. [Solved] Password reset

    By pkateel1,
    • 1 reply
    • 463 views

  3. [Solved] Reset Password

    By ouard,
    • 1 reply
    • 454 views

  4. File Download

    By russgarde03,
    • 1 reply
    • 491 views

  5. [Solved] Main Domain Change

    By dappergordy,
    • 1 reply
    • 390 views

  6. [Solved] add a new sub domain

    By datatech,
    • 1 reply
    • 427 views

  7. [Solved] Please add a new domain

    By tms22,   
    • 1 reply
    • 349 views

  8. Domain

    By irinafikh,
    • 1 reply
    • 487 views

  9. [Solved] my account is stuck on 5% loading after account reset

    By airirctc22,
    • 1 reply
    • 241 views

  10. [Solved] add a domain

    By ultrapizzzagd,
    • 1 reply
    • 125 views

  11. Domain Management

    By tslnyy,
    • 1 reply
    • 1.2k views

  12. Login Issue

    By PyF-3,
    • 1 reply
    • 580 views

  13. [Solved] Is The "helionet Username" That I Inputted Upon My Heliohost Registration, The Same As My Username Here?

    By 5ervant,   
    • 1 reply
    • 1.9k views

  14. [Solved] Request to add a domain name

    By espyou,
    • 1 reply
    • 500 views

  15. [Solved] New Domain Name Request

    By carlos77,
    • 1 reply
    • 628 views
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