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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10094 topics in this forum

  1. My web page

    By wakodh,
    • 1 reply
    • 661 views

  2. [Solved] Addition of custom domain and 2 subdomain

    By coyota,
    • 1 reply
    • 423 views

  3. Report of Malicious Activity & Attack Attempts on Account: almhdy.sd

    By almahdi,
    • 1 reply
    • 283 views

  4. I cant seem to log in to my account, has my account been deleted?

    By nishanman2,
    • 1 reply
    • 956 views

  5. Wordpress not sening registration mails

    By coozzle,
    • 1 reply
    • 1.7k views

  6. [Inactive]Password Problem

    By mtlbassix,
    • 1 reply
    • 720 views

  7. [Solved] Always Waiting For Domain Taking Effects

    By johannsdiary,   
    • 1 reply
    • 993 views

  8. Cannot sign into Johnny cPanel

    By tpl,   
    • 1 reply
    • 1.6k views

  9. SMTP settings not working on mobile app and wordpress

    By ansab,   
    • 1 reply
    • 1.4k views

  10. [Solved] Add custom domain application

    By ramsong,
    • 1 reply
    • 622 views

  11. [Solved] Adding a domain

    By keithdavidson,
    • 1 reply
    • 685 views

  12. [Solved] I NEED TO ADD MY DOMAIN NAME ASAP.

    By alkhanmuscatfina,
    • 1 reply
    • 454 views

  13. [Solved] domain add

    By filmdizizle,
    • 1 reply
    • 460 views

  14. [Solved] add domain

    By olezhashulga,
    • 1 reply
    • 284 views

  15. [Solved] Required to add new domain

    By alkastraverse,
    • 1 reply
    • 168 views
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