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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10094 topics in this forum

  1. [Solved] Request to add an additional domain

    By tetepay,
    • 1 reply
    • 548 views

  2. domain name change request

    By iamtsdevil,
    • 1 reply
    • 457 views

  3. [Solved] ERROR 500

    By hundalprabh07,   
    • 1 reply
    • 612 views

  4. [Solved] add domain

    By gucabansimon,   
    • 1 reply
    • 396 views

  5. [Solved] Seemingly lost my account: "Unable to log in with that username and password" when attempting login

    By pizzapizza72,
    • 1 reply
    • 308 views

  6. [Solved] Domain Name Addition

    By vivekrajan007,
    • 1 reply
    • 322 views

  7. public_html gone

    By pgeee,
    • 1 reply
    • 1.7k views

  8. [Solved] add new domain

    By intraserverin,
    • 1 reply
    • 117 views

  9. Problems connecting to website

    By asdcercenasco,
    • 1 reply
    • 935 views

  10. Change "loottrain.org" to "loottrain.net"

    By dereksj,
    • 1 reply
    • 826 views

  11. [Inactive] Activating Web Site Issue

    By dopacic,   
    • 1 reply
    • 561 views

  12. Can I Pay $12 For Ssl Dedicated Ip For My Domain

    By henok400,
    • 1 reply
    • 497 views

  13. [Solved] Website Rileyspiller.net Not Opening

    By woohoo,   
    • 1 reply
    • 832 views

  14. Servers Down

    By SMS,
    • 1 reply
    • 1.1k views

  15. [Solved] Request for increase the limit of storage and inactivity period

    By taotao,
    • 1 reply
    • 717 views
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