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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10093 topics in this forum

  1. Add TXT record into dns

    By w2hsystem,
    • 1 reply
    • 353 views

  2. [Solved] Request to add a new domain and remove exist

    By djnevilmorgan,
    • 1 reply
    • 385 views

  3. [Solved] Add domain

    By codecreature,   
    • 1 reply
    • 447 views

  4. [Solved] Reestablecer mi cuenta a cero, para comenzar un nuevo proyecto

    By b3t0r0ck,   
    • 1 reply
    • 399 views

  5. [Solved] Requesting to add another domain to my account pandaaaa

    By pandaaaa,
    • 1 reply
    • 316 views

  6. [Solved] add a domain

    By lightoftrus,
    • 3 replies
    • 566 views

  7. [Solved] Request to add a new domain to my account

    By djnevilmorgan,
    • 1 reply
    • 280 views

  8. Adding domains

    By paulamanc,
    • 1 reply
    • 405 views

  9. [Solved] Add new Domain

    By niyhi,
    • 1 reply
    • 482 views

  10. Opening Plesk shows network error

    By bleakturkey,
    • 1 reply
    • 448 views

  11. [Solved] Plesk messing with my files

    By survisi1,   
    • 2 replies
    • 580 views

  12. [Solved] Help with adding a domain

    By survisi1,
    • 2 replies
    • 375 views

  13. [Solved] 502 Bad Gateway

    By ibra,
    • 1 reply
    • 434 views

  14. [Solved] Please create for me a new domain

    By lmhttc24,
    • 1 reply
    • 433 views

  15. [Solved] New Domain for SteelSand

    By steelsand,   
    • 1 reply
    • 521 views
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