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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.6k
    posts

9,287 topics in this forum

  1. Is FTP down?

    By Slick,
    • 3 replies
    • 1.4k views

  2. Your servers seem to be slowing down

    By andrewq2,
    • 2 replies
    • 1.4k views

  3. Pls help

    By proximus63,
    • 4 replies
    • 1k views

  4. Subdomain

    By cl58,
    • 5 replies
    • 1.8k views

  5. Problem with my domain

    By serkan,
    • 1 reply
    • 877 views

  6. Domain on wrong account

    By vstafford,
    • 2 replies
    • 1.1k views

  7. Error 500 on php and perl

    By nimloth,
    • 3 replies
    • 1.1k views

  8. [Solved] what is heliohost DNS?

    By penyair,
    • 3 replies
    • 10.1k views

  9. Website

    By idibale,
    • 1 reply
    • 852 views

  10. I cant access my account

    By gsc,
    • 4 replies
    • 1.3k views

  11. My domain is off (I can't access the Cpanel)

    By 7509_1623649381,
    • 3 replies
    • 865 views

  12. Addon domain problem - fakhru.com

    By fakhruddin,
    • 1 reply
    • 839 views

  13. 500 Sever Error 1 2

    By Purely Me,
    • 16 replies
    • 4.2k views

  14. [Solved] it has been over 48 hrs

    By yoo,
    • 7 replies
    • 2k views

  15. error

    By kr4nkkk,
    • 3 replies
    • 1.6k views
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