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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.6k
    posts

9,348 topics in this forum

  1. Upgrade option?

    By tinners,
    • 1 reply
    • 734 views

  2. my subdomain not working

    By oflash,
    • 1 reply
    • 732 views

  3. my subdomain not working A week ago

    By mr.web,
    • 1 reply
    • 823 views

  4. My Site Cannot Accessed in a Week

    By unlink,
    • 2 replies
    • 922 views

  5. Domain does not get activated

    By cakoops,
    • 1 reply
    • 765 views

  6. Unable to use my domain

    By asien,
    • 1 reply
    • 663 views

  7. Website is down

    By DamegedSpy,
    • 1 reply
    • 1.2k views

  8. Heliohost/Helionet main page

    By DanielFarrell,
    • 2 replies
    • 1.4k views

  9. fds web site was working properly and now it is suspended

    By fds,
    • 8 replies
    • 1.8k views

  10. website down?

    By honzzz,
    • 1 reply
    • 661 views

  11. My website is not opening firefox says "The connection was reset"

    By mugil,
    • 1 reply
    • 1.4k views

  12. site down?

    By Electimortar,
    • 1 reply
    • 1.1k views

  13. HelioHost Account Queued

    By coolhearts,
    • 3 replies
    • 1.1k views

  14. I registered 3 days ago but I cannot log into cpanel

    By zincsoda,
    • 2 replies
    • 858 views

  15. Problems connecting to website

    By asdcercenasco,
    • 1 reply
    • 742 views
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