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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10094 topics in this forum

  1. Need Help

    By donnadie,
    • 1 reply
    • 906 views

  2. [Solved] Paulodsm Queued

    By paulodsm,
    • 1 reply
    • 611 views

  3. [Solved] Archived account because of inactivity.

    By ivatsa,
    • 1 reply
    • 703 views

  4. Web hosting

    By sujay,
    • 1 reply
    • 785 views

  5. [Solved] Wipe account and start over

    By af96,
    • 1 reply
    • 519 views

  6. [Solved] Wipe & Start Over

    By marckeeley,   
    • 1 reply
    • 2.7k views

  7. [Solved] Please Additional Domain (muj.my) to my account

    By adityakr415,
    • 1 reply
    • 502 views

  8. Service temporarily unavailable (503)

    By AdamMat,
    • 1 reply
    • 335 views

  9. [Solved] Prevent indexing of files within a directory

    By b0chard,
    • 1 reply
    • 300 views

  10. [Solved] Addon domain request

    By karlsoukup,
    • 1 reply
    • 277 views

  11. [Solved] Connection Timeout

    By Karmanus,
    • 1 reply
    • 886 views

  12. Can't start phpmyadmin

    By csandor,   
    • 1 reply
    • 1.2k views

  13. UNARCHIVE MY ACCOUNT

    By diskhack,
    • 1 reply
    • 790 views

  14. Server change

    By tprudolf,
    • 1 reply
    • 507 views

  15. [Solved] New Domain to my account

    By chrisohps,
    • 1 reply
    • 467 views
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