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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]
Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.2k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.3k
    posts

8,708 topics in this forum

  1. Request: Change Main Domain

    By jdm,
    • 3 replies
    • 1.4k views

  2. Unable To Login To FTP

    By Byron,
    • 5 replies
    • 1.8k views

  3. Need more space for my site

    By O2CW,
    • 3 replies
    • 1.6k views

  4. (Possibly) blocked email

    By Quickb,
    • 3 replies
    • 1.5k views

  5. Problem with adding second domain

    By viboo,
    • 2 replies
    • 1k views

  6. Strange files.. help!

    By FiloSottile,
    • 4 replies
    • 1.5k views

  7. Account Suspended

    By jammmie999,
    • 10 replies
    • 3.2k views

  8. Moved site, but still pulling from HelioNet

    By Jon Grabbe,
    • 4 replies
    • 2k views

  9. No .htaccess files?

    By sdkudrgn88,
    • 10 replies
    • 5.2k views

  10. Problem with registration.

    By SilverKo,
    • 2 replies
    • 1.3k views

  11. Need to cancel account

    By cindi,
    • 2 replies
    • 1.1k views

  12. Sign-up problems

    By notapuff,
    • 3 replies
    • 2.6k views

  13. Cannot get confirmation mail

    By yanuar,
    • 3 replies
    • 1.5k views

  14. Login problem

    By Morfes,
    • 2 replies
    • 1.1k views

  15. Open ports

    By Cyrius,
    • 2 replies
    • 985 views
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