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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.5k
    posts

9,101 topics in this forum

  1. Delete account

    By clanuis,
    • 1 reply
    • 715 views

  2. ssh cpanel

    By Dragon_Legion,
    • 1 reply
    • 927 views

  3. I can't login to my cpanel

    By rapture,
    • 1 reply
    • 874 views

  4. login failed

    By hwkoch,
    • 2 replies
    • 829 views

  5. Content deleted

    By panchito,
    • 1 reply
    • 865 views

  6. Another 'Heliohost Account Queued'

    By n747mm,
    • 2 replies
    • 897 views

  7. Cant run a perl script

    By cl58,
    • 3 replies
    • 936 views

  8. i didnt get nameservers

    By Jimmy,
    • 8 replies
    • 1.4k views

  9. my host has been deleted?

    By Simone Baracchi,
    • 1 reply
    • 674 views

  10. account issue

    By IsaacZ168,
    • 2 replies
    • 831 views

  11. Help - I received an email saying "Your hosting account at HelioHost is about to expire"

    By Slick,
    • 1 reply
    • 746 views

  12. "HelioHost Account Queued"

    By halfscot,
    • 11 replies
    • 2.2k views

  13. Outbound Mail IP?

    By Jamesking56,
    • 1 reply
    • 1.9k views

  14. Error During Registration

    By DamegedSpy,
    • 2 replies
    • 959 views

  15. account Queued

    By igibozic,
    • 5 replies
    • 1.8k views
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