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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.6k
    posts

9,152 topics in this forum

  1. the server got offline two times in 5 hours

    By LifeNT,
    • 2 replies
    • 997 views

  2. change main domain name

    By shinbi,
    • 1 reply
    • 799 views

  3. change of main domain

    By Himan,
    • 1 reply
    • 811 views

  4. redirect issue with wordpress script

    By zoomera,
    • 4 replies
    • 1.4k views

  5. Reporting site violating terms of service

    By RealtimeX,
    • 3 replies
    • 867 views

  6. Can't Access My Site

    By PDelgado,
    • 1 reply
    • 1.7k views

  7. SSL Certificate?

    By Trebbien,
    • 0 replies
    • 773 views

  8. Over 48 hours...

    By Mokothemonkey,
    • 4 replies
    • 1.2k views

  9. HelioHost has not gotten about to installing and configuring your account yet

    By petihuba,
    • 1 reply
    • 1.7k views

  10. 3 days over account Suspend

    By vasutech,
    • 1 reply
    • 717 views

  11. problem with the php version upgrade, is it possible to downgrade to php 5.2.x

    By xmroger,
    • 1 reply
    • 832 views

  12. Account Suspend

    By vasutech,
    • 0 replies
    • 695 views

  13. WordPress Installation Fail

    By dsn,
    • 2 replies
    • 836 views
    • dsn
    • dsn

  14. My account seems to disappear

    By olegme,
    • 3 replies
    • 934 views

  15. adding my own domain

    By donmc,
    • 1 reply
    • 807 views
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