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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.5k
    posts

9,101 topics in this forum

  1. Status of domain?

    By Diggsey,
    • 10 replies
    • 3.1k views

  2. FTP Server is VERY Slow

    By cl58,
    • 5 replies
    • 1.2k views

  3. Password issue

    By sutty,
    • 2 replies
    • 1k views

  4. I guess I did things a little out of order.

    By smiller,
    • 1 reply
    • 818 views

  5. Question of SSL

    By Jorgesc,
    • 0 replies
    • 718 views

  6. can't go to my site & can't got cpanel

    By hitman3r44,
    • 1 reply
    • 699 views

  7. Addon domain do not appear in list

    By HelioNet,
    • 4 replies
    • 894 views

  8. Parked domain question

    By Molly,
    • 0 replies
    • 652 views

  9. 500 errors, high server load, high swap use

    By uitham,
    • 1 reply
    • 741 views

  10. Domain name change

    By carnavalboquense.com.ar,
    • 1 reply
    • 664 views

  11. PERMANENT - "HelioHost Account Queued"

    By Alex Du,
    • 5 replies
    • 1.2k views

  12. Cannot Access My Site

    By PDelgado,
    • 1 reply
    • 706 views

  13. PHP including a file from a different directory?

    By Platypus,
    • 1 reply
    • 806 views

  14. Not able to login to cpanel

    By mamk,
    • 3 replies
    • 1.2k views

  15. Please configure disappeared domain immediately

    By Tahir Jamil,
    • 1 reply
    • 813 views
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