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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.6k
    posts

9,234 topics in this forum

  1. Implementing SSL

    By bigblackboxx,
    • 3 replies
    • 1.7k views

  2. 500 Internal Server Error

    By KnooL,
    • 1 reply
    • 894 views

  3. Yet another main domain change

    By Kas,
    • 1 reply
    • 617 views

  4. 500 Internal Server Error

    By jccoelho99,
    • 8 replies
    • 2.3k views

  5. Waited 2 weeks for account

    By Beluga,
    • 6 replies
    • 1.3k views

  6. Change Main Domin Name

    By andrewq2,
    • 3 replies
    • 1.2k views

  7. Domain & account problems

    By Jerome,
    • 3 replies
    • 1.1k views

  8. Change Main Domain Name

    By karibeer,
    • 1 reply
    • 758 views

  9. Domain Name Change

    By Daniel Sage,
    • 1 reply
    • 811 views

  10. Please delete my account.

    By metalear,
    • 8 replies
    • 1.8k views

  11. Account Creation Typo

    By bigblackboxx,
    • 2 replies
    • 1.2k views

  12. Website not running after more than 48 hours

    By CAFOLEPO,
    • 3 replies
    • 1.4k views

  13. Help me

    By asejaa,
    • 1 reply
    • 613 views

  14. Site not accessible

    By Sanchit,
    • 2 replies
    • 1.2k views

  15. I've started using a different host and I don't want my domain pointing to HelioHost any more.

    By Kortoworlds,
    • 2 replies
    • 861 views
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