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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.2k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.4k
    posts

8,871 topics in this forum

  1. PERMANENT - "HelioHost Account Queued"

    By Alex Du,
    • 5 replies
    • 1.2k views

  2. Cannot Access My Site

    By PDelgado,
    • 1 reply
    • 659 views

  3. PHP including a file from a different directory?

    By Platypus,
    • 1 reply
    • 766 views

  4. Not able to login to cpanel

    By mamk,
    • 3 replies
    • 1.1k views

  5. Please configure disappeared domain immediately

    By Tahir Jamil,
    • 1 reply
    • 783 views

  6. Still no access

    By Baroncek,
    • 1 reply
    • 680 views

  7. please delete my account

    By Guest Maxwell Tang,
    • 1 reply
    • 552 views

  8. account still queues

    By Saare,
    • 4 replies
    • 1.1k views

  9. 500 Internal Server Error

    By Jamesking56,
    • 1 reply
    • 938 views

  10. Account in queue ?

    By sunish,
    • 2 replies
    • 809 views

  11. Login doesnt work

    By waidschrat,
    • 1 reply
    • 744 views

  12. Is my account not created yet?

    By optric,
    • 5 replies
    • 1.3k views

  13. Cant Remember Login :(

    By colt,
    • 4 replies
    • 3.3k views

  14. Server problem

    By KongCH,
    • 4 replies
    • 921 views

  15. When I can login at last?

    By rapture,
    • 1 reply
    • 790 views
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