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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.2k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.5k
    posts

8,969 topics in this forum

  1. false administrator spam msg's ??

    By Arturro,
    • 4 replies
    • 2.1k views

  2. How long did it take to activate your account?

    By jje,
    • 3 replies
    • 862 views

  3. I can't use my domain I bought?

    By Snuupy,
    • 11 replies
    • 1.9k views

  4. No access and no email from password reset

    By achr_vav,
    • 2 replies
    • 672 views

  5. Cpanel login failing

    By msnyder,
    • 3 replies
    • 897 views

  6. Can't access account through CPanel anymore

    By sollerti,
    • 2 replies
    • 683 views

  7. the server got offline two times in 5 hours

    By LifeNT,
    • 2 replies
    • 955 views

  8. change main domain name

    By shinbi,
    • 1 reply
    • 760 views

  9. change of main domain

    By Himan,
    • 1 reply
    • 776 views

  10. redirect issue with wordpress script

    By zoomera,
    • 4 replies
    • 1.3k views

  11. Reporting site violating terms of service

    By RealtimeX,
    • 3 replies
    • 834 views

  12. Can't Access My Site

    By PDelgado,
    • 1 reply
    • 1.7k views

  13. SSL Certificate?

    By Trebbien,
    • 0 replies
    • 752 views

  14. Over 48 hours...

    By Mokothemonkey,
    • 4 replies
    • 1.1k views

  15. HelioHost has not gotten about to installing and configuring your account yet

    By petihuba,
    • 1 reply
    • 1.7k views
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