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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.6k
    posts

9,290 topics in this forum

  1. Webpage displaying as html source

    By abjr,
    • 1 reply
    • 833 views

  2. HelioHost.org = Worst Free Host

    By Desugrace,
    • 5 replies
    • 1.6k views

  3. Is it normal for Heliohost to not provide service?

    By sdk,
    • 3 replies
    • 1.4k views

  4. Request for domain change (typo)

    By TomasM,
    • 7 replies
    • 1.7k views

  5. Website Down

    By Sp0oK,
    • 3 replies
    • 1.4k views

  6. my site 'cyberpeng.heliohost.org' is down, please help

    By Guest cyberpeng,
    • 1 reply
    • 719 views

  7. Site is down.

    By EtienneK,
    • 1 reply
    • 758 views

  8. My site is down

    By sdk,
    • 4 replies
    • 1.5k views

  9. Website down?

    By zgrasley,
    • 4 replies
    • 1.4k views

  10. my website is down also :D

    By unloco,
    • 1 reply
    • 873 views

  11. Help!

    By otakuz,
    • 2 replies
    • 1.1k views

  12. web-server down all day

    By easy1way,
    • 4 replies
    • 1.4k views

  13. Domain of the site off the air

    By Fernando Ferenz,
    • 1 reply
    • 1.1k views

  14. I would like my main domain changed

    By lucasbytegenius,
    • 2 replies
    • 958 views

  15. Addon domain problem

    By dimensionofjiv,
    • 1 reply
    • 949 views
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