Hi,
I wanted to move server from johnny to stevie. I followed the process at
http://wiki.helionet.org/Moving_your_account
I deleted the account from johnny about a week ago, I guess. When I try to recreate the account on stevie I get told
"We're sorry, but that username has already been taken. Please go back and enter a different username."
The username (pldev) seems to still exist. If I try to reset its password I get sent an email. When I enter the confirmation code I get told
"Password change cannot be completed: Account is currently suspended! Please contact the billing/support department."
What's happening? Is the account suspended pending deletion and should I just wait longer for the original account to be deleted? Or is there some other step(s) I should take?
TIA,
James