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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.2k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.4k
    posts

8,870 topics in this forum

  1. Unable to use my domain

    By asien,
    • 1 reply
    • 577 views

  2. Website is down

    By DamegedSpy,
    • 1 reply
    • 1.1k views

  3. Heliohost/Helionet main page

    By DanielFarrell,
    • 2 replies
    • 1.3k views

  4. fds web site was working properly and now it is suspended

    By fds,
    • 8 replies
    • 1.6k views

  5. website down?

    By honzzz,
    • 1 reply
    • 568 views

  6. My website is not opening firefox says "The connection was reset"

    By mugil,
    • 1 reply
    • 1.3k views

  7. site down?

    By Electimortar,
    • 1 reply
    • 1k views

  8. HelioHost Account Queued

    By coolhearts,
    • 3 replies
    • 989 views

  9. I registered 3 days ago but I cannot log into cpanel

    By zincsoda,
    • 2 replies
    • 752 views

  10. Problems connecting to website

    By asdcercenasco,
    • 1 reply
    • 642 views

  11. Website is down

    By Egeorg,
    • 2 replies
    • 674 views

  12. Account Creation

    By feiyoung,
    • 2 replies
    • 749 views

  13. Website Down, Host Up?

    By Snuupy,
    • 1 reply
    • 670 views

  14. account not activated

    By nospam,
    • 2 replies
    • 900 views

  15. After 48 hours, my account is not activated. Plz help me!

    By cocktea,
    • 3 replies
    • 921 views
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