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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10096 topics in this forum

  1. [Solved] Login Attempt Failed!

    By chglove,   
    • 1 reply
    • 1.4k views

  2. [Solved] Request For Deploy

    By softlab,
    • 1 reply
    • 810 views

  3. [Solved] Manwulf War Deploy

    By manwulf,
    • 1 reply
    • 664 views

  4. [Solved] Please Unarchive My Account

    By khsily,   
    • 1 reply
    • 560 views

  5. Anti Abuse Headers :(

    By kippmana,
    • 1 reply
    • 2.5k views

  6. Donating with Dogecoin

    By colecoop,
    • 1 reply
    • 738 views

  7. [Solved] Account deletion

    By littlebirds,
    • 1 reply
    • 528 views

  8. [Solved] Add new domain

    By vicente,
    • 1 reply
    • 600 views

  9. [Solved] change password

    By alberto4,
    • 1 reply
    • 532 views

  10. [Solved] Changing The Domain

    By bawanthabe,   
    • 1 reply
    • 578 views

  11. renewing my account

    By vascoambrogi,
    • 1 reply
    • 537 views

  12. [Solved] Please reset my account (username: mangu)

    By mangu,
    • 1 reply
    • 669 views

  13. [Solved] I want to add a domain to my account

    By rck1753,
    • 1 reply
    • 328 views

  14. [Solved] Swap domain for doodlemo

    By doodlemo,   
    • 1 reply
    • 298 views

  15. [Solved] Add Domain

    By lightningbird666,
    • 1 reply
    • 239 views
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