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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10094 topics in this forum

  1. [Solved] Ip: 216.218.192.170 Cannot Be Accessed From China

    By rich8888,
    • 1 reply
    • 538 views

  2. Which Username Allows Access To Cpanel?

    By warpdog212,
    • 1 reply
    • 817 views

  3. [Solved] I cannot log into FTP server, and my site does not work.

    By gwd,
    • 1 reply
    • 854 views

  4. [Solved] Donation

    By jskotch,
    • 1 reply
    • 647 views

  5. [Solved] PHP.INI

    By miked2155,
    • 1 reply
    • 1k views

  6. [Solved] VPS Request Mistaken

    By Sn1F3rt,
    • 1 reply
    • 878 views

  7. [Solved] PostgreSQL Remote Access Request

    By createch,
    • 1 reply
    • 743 views

  8. Mysql Access Denied

    By pizzaria,
    • 1 reply
    • 668 views

  9. Unable to connect to FTP

    By Zerotrash,
    • 1 reply
    • 723 views

  10. [Solved] Help Me Move My Account (Donation Screenshot)

    By sure-bet,   
    • 1 reply
    • 1.2k views

  11. Node JS deployment

    By mariadumas,   
    • 1 reply
    • 915 views

  12. [Solved] Delete my account

    By zm0x7b9,
    • 1 reply
    • 498 views

  13. [Solved] I registered on email nevz2293@yandex.ru but can't enter

    By Aleksandr,
    • 1 reply
    • 508 views

  14. CONNECTION TIMOUT

    By merakhataml,
    • 1 reply
    • 640 views

  15. [Solved] ACCOUNT RESET

    By bb,
    • 1 reply
    • 481 views
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