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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10095 topics in this forum

  1. [Solved] 0/0 Parked Domain

    By dmonde,
    • 1 reply
    • 535 views

  2. [Solved] Ip: 216.218.192.170 Cannot Be Accessed From China

    By rich8888,
    • 1 reply
    • 539 views

  3. Which Username Allows Access To Cpanel?

    By warpdog212,
    • 1 reply
    • 817 views

  4. [Solved] I cannot log into FTP server, and my site does not work.

    By gwd,
    • 1 reply
    • 855 views

  5. [Solved] Donation

    By jskotch,
    • 1 reply
    • 647 views

  6. [Solved] PHP.INI

    By miked2155,
    • 1 reply
    • 1k views

  7. [Solved] VPS Request Mistaken

    By Sn1F3rt,
    • 1 reply
    • 879 views

  8. [Solved] PostgreSQL Remote Access Request

    By createch,
    • 1 reply
    • 744 views

  9. Mysql Access Denied

    By pizzaria,
    • 1 reply
    • 668 views

  10. Unable to connect to FTP

    By Zerotrash,
    • 1 reply
    • 723 views

  11. [Solved] Help Me Move My Account (Donation Screenshot)

    By sure-bet,   
    • 1 reply
    • 1.2k views

  12. Node JS deployment

    By mariadumas,   
    • 1 reply
    • 918 views

  13. [Solved] Delete my account

    By zm0x7b9,
    • 1 reply
    • 498 views

  14. [Solved] I registered on email nevz2293@yandex.ru but can't enter

    By Aleksandr,
    • 1 reply
    • 508 views

  15. CONNECTION TIMOUT

    By merakhataml,
    • 1 reply
    • 640 views
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