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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.6k
    posts

9,351 topics in this forum

  1. Not able to use Python

    By BlackThuder,
    • 5 replies
    • 1.6k views
    • jje
    • jje

  2. New user unable to log in

    By zog,
    • 5 replies
    • 1.4k views
    • jje
    • jje

  3. Unable to reactivate account after periodic suspension

    By timecop,
    • 4 replies
    • 1.6k views
    • jje
    • jje

  4. Get Account-Queued Again ?

    By aamsur,
    • 13 replies
    • 3.4k views

  5. Does HelioHost support @font-face?

    By jalpro,
    • 5 replies
    • 1.8k views
    • Guest
    • Guest

  6. Account suspended

    By Eduardo Vila,
    • 5 replies
    • 1.2k views
    • jje
    • jje

  7. cant connect ftp

    By stayhc,
    • 11 replies
    • 2k views
    • jje
    • jje

  8. Account Renewal Difficulty

    By IanR,
    • 6 replies
    • 997 views
    • jje
    • jje

  9. Internal Server Error on .php not .html

    By Krydos,
    • 9 replies
    • 1.6k views
    • jje
    • jje

  10. Account Suspened

    By schmidt,
    • 4 replies
    • 2k views
    • jje
    • jje

  11. Password reset not sending

    By ThreeBetweenTwo,
    • 1 reply
    • 590 views
    • Guest
    • Guest

  12. Problem with CPanel login

    By Chipscave,
    • 1 reply
    • 681 views
    • Guest
    • Guest

  13. the site has disappeared

    By najem,
    • 3 replies
    • 995 views
    • jje
    • jje

  14. FTP in trouble

    By Cristi80,
    • 1 reply
    • 763 views

  15. Can't login to cpanel

    By Dlget,
    • 5 replies
    • 1.5k views
    • jje
    • jje
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