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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.6k
    posts

9,345 topics in this forum

  1. Does HelioHost support @font-face?

    By jalpro,
    • 5 replies
    • 1.8k views
    • Guest
    • Guest

  2. Account suspended

    By Eduardo Vila,
    • 5 replies
    • 1.2k views
    • jje
    • jje

  3. cant connect ftp

    By stayhc,
    • 11 replies
    • 2k views
    • jje
    • jje

  4. Account Renewal Difficulty

    By IanR,
    • 6 replies
    • 997 views
    • jje
    • jje

  5. Internal Server Error on .php not .html

    By Krydos,
    • 9 replies
    • 1.6k views
    • jje
    • jje

  6. Account Suspened

    By schmidt,
    • 4 replies
    • 2k views
    • jje
    • jje

  7. Password reset not sending

    By ThreeBetweenTwo,
    • 1 reply
    • 586 views
    • Guest
    • Guest

  8. Problem with CPanel login

    By Chipscave,
    • 1 reply
    • 679 views
    • Guest
    • Guest

  9. the site has disappeared

    By najem,
    • 3 replies
    • 994 views
    • jje
    • jje

  10. FTP in trouble

    By Cristi80,
    • 1 reply
    • 762 views

  11. Can't login to cpanel

    By Dlget,
    • 5 replies
    • 1.5k views
    • jje
    • jje

  12. Install and Setup Ushahidi on BlueHost

    By ensemble,
    • 2 replies
    • 936 views
    • Guest
    • Guest

  13. Restore to default

    By xz81,
    • 5 replies
    • 1.5k views
    • jje
    • jje

  14. My Account killed

    By elredsia,
    • 3 replies
    • 822 views
    • jje
    • jje

  15. SITE WAS UP! now its saying "HelioHost Account Queued"

    By aniroy1986,
    • 2 replies
    • 920 views
    • Guest
    • Guest
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